Oracle EBS O2C Functional Analyst

Excel Nearshore is looking for a Senior Oracle EBS O2C Functional Analyst for a hands-on operational support role focused on stabilizing and optimizing end-to-end Order-to-Cash (O2C) processes within a regulated medical device environment, delivered through a managed services POD model. The role demands deep execution-level expertise, strong backend troubleshooting capabilities, intercompany transaction knowledge, and active support during financial close cycles, with clear ownership of transactional accuracy and day-to-day operational stability. This is a fully remote and full-time position from Costa Rica, in payroll with benefits.Environment: Oracle E-Business Suite R12.2 (Order Management, Advanced Pricing, Configurator, Shipping, Accounts Receivable, ECC).ResponsibilitiesKey ResponsibilitiesOrder-to-Cash ExecutionSupport Order Management, Advanced Pricing, Configurator, Shipping Execution, and downstream AR interfaces.Troubleshoot stuck or errored sales orders, deliveries, pick releases, ship confirmations, and interface failures.Support OM-to-AR invoicing, revenue-impacting issues, and accounting failures.Provide senior operational support during month-end, quarter-end, and year-end close cycles.Configurator & BOMSupport Oracle Configurator models, rules, and validations for configured medical device items.Ensure correct BOM explosion, pricing, fulfilment, and shipping behaviour for configured orders.Coordinate with Manufacturing and Planning teams to ensure configurator changes align with execution and supply constraints.Logistics, Freight & Carrier IntegrationsSupport FedEx and UPS integrations, including shipment creation, label generation, freight charges, and confirmations.Troubleshoot freight, handling, and tax determination issues across OM, Shipping, and AR.Intercompany & Process ConstraintsSupport intercompany O2C flows, including IR/ISO sales orders, transfer pricing, and defaulting rules.Understand and troubleshoot process constraints impacting booking, shipping, invoicing, and revenue recognition in multi-org environments.Analytics & ECCSupport Oracle ECC dashboards for O2C and Manufacturing KPIs.Ensure transactional accuracy and consistency between Oracle EBS and ECC analytics.Backend Analysis & Operational SupportPossess a working understanding of Oracle EBS O2C table structures (OM, Shipping, AR).Ability to write SQL / PL-SQL queries to analyze issues directly from backend tables when required.Provide L1/L2 production support and P1 on-call coverage.Perform root cause analysis (RCA) and implement corrective and preventive actions (CAPA).Ensure compliance with FDA, ISO 27001, and audit requirements.Success MetricsAchieve 99% order processing accuracy and 98% on-time fulfillment SLAs, measured monthly via EBS reports, reducing medtech supply chain disruptions.Reduce MTTR for O2C incidents by 15% YoY through RCAs and automations, tracked in ITSM tools.Complete 100% of quarterly compliance audits (e.g., ISO 27001/HIPAA) with zero findings in O2C areas.Implement 10-15% process automations (e.g., AI-flagged pricing errors) annually, contributing to Y2/Y3 cost reductions and reviewed in innovation fund reports.Attain CSAT scores >4.5/5 on handled tickets and QBR feedback, with demonstrated business value (e.g., 10% faster order cycles via optimizations).Qualifications7–10 years of hands-on Oracle EBS Order-to-Cash functional experience.Strong troubleshooting expertise across OM, Advanced Pricing, Configurator, Shipping, and AR.Experience with freight, tax, ATP/GOP, RMAs, and close-critical O2C processes.Good working knowledge of backend O2C tables, with ability to use SQL / PL-SQL for analysis and issue resolution.Experience supporting intercompany O2C flows and regulated medical device environments.Salesforce, EDI, and third-party logistics integration experience preferred.Familiarity with ITIL-based production support models.Bachelor's degree in Business, IT, or related field.CertificationsOracle EBS Order-to-Cash (preferred)ITIL (preferred)