Order Management & Sales Operation Specialist

About this Position The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Order Management Process specifically handling the operation of Order Management & Sales Operations.What You´ll DoThis role is critical in ensuring smooth order processing and accurate documentation, while also supporting sales controlling through debit notes validation.Key Responsibilities:Manage end-to-end order processing, ensuring accuracy and timely execution. Coordinate with internal teams (Sales, Logistics, Finance) to resolve order-related issues. Monitor and maintain order status, delivery schedules, and customer communications. create returns, free of charge orders, and reportingValidate and process debit notes in collaboration with the Sales Controlling team. Ensure compliance with internal controls and company policies. Support continuous improvement initiatives in order management and documentation processes. What makes you a good fit Bachelor's degree in Business Administration, Supply Chain, or related field. English speaker1-3 years of experience in order management or sales operations. Hands-on experience with debit notes validation process. Strong analytical and problem-solving skills. Excellent communication and organizational abilities. Microsoft office usage is a must. SAP knowledge is a plusFrench speaking is a plus Some perks of joining Henkel Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per yearDiverse national and international growth opportunitiesGlobal wellbeing standards with health and preventive care programsGender-neutral parental leave for a minimum of 8 weeksEmployee Share Plan with voluntary investment and Henkel matching sharesComprehensive Health Insurance for employee + dependentsEmployee Assistance Programme provides a wide range of mental health and wellbeing benefitsAt Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.