Order Specialist/ Customer Service Agent with Italian

What You Will DoProvide customer service, manage incoming enquiries and handle orders. Cover the process from receiving customer purchase order through to receipt of payment excluding the transport.How You Will Do ItSales order: Provide customer service from customer enquiry, handle orders against existing quote/contract/price list, through dispatch/invoice to payment information internally and to the customer.Register and maintain customer data and recordsHandle customer purchase orders and create sales orders (SO), handle invoicing, settle deviations by Credit/Debit note, issue compensation for claimsCooperate with sales representatives – communicate prices, specific agreements with customers, incoterms between the customer and JCIAct as customer’s main speaking partner, identify customer needs, resolve “conflicts”, build and nurse customer relationship/intimacySecure the best supply solution for the customers, negotiate improved delivery dates with different factories, divide deliveries to accommodate customer demandsCoordinate shipping instructions from customer to Logistics SpecialistDo the financial follow-up: debt collection, monitor overdue balances and provide information to finance about agreed settlement datesPurchase order: Handle orders towards different factoriesRegister new suppliers of goods & servicesPlace purchase requisitions (PR) and send requests for PO creation or necessery adjustmentsClosely cooperate with different factories regarding availability of items, bookings, lead time, PO entries, order acknowledgements, packing lists, various documents etc.Hand over the packing lists to Logistics SpecialistMaple – handle enquiries from AP teamShipping: Closely cooperate with Logistic Specialist – provide all the transport related instructions such as packing list and other specific information needed for transport bookingClaims: Register warranty claims and act as customer’s primary point of contact throughout the claim processOther AreasHandle internal orders (provide services for other departments)Provide team backup at absences and high workloadWhat We Look ForHigh school degree or higher Italian and English language fluently PC skills – MS Office, intermediate level Customer oriented with focus to details Team player Our BenefitsBesides a very pleasant and international work environment Johnson Controls offers various opportunities for future growth, a competitive salary, regular monthly bonus after 6 months of employment, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs.You will be based in our newly opened offices in the vibrant city center close to the river and Eurovea shopping center. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up!Starting from 1300 EUR/month gross (plus a regular monthly bonus after 6 months of employment) based on relevant experience.This salary is our minimum advertised salary. We value each and every employee who joins Johnson Controls, therefore insuring our compensation package aligns with your professional qualifications and competencies to the open position you are selected for.Who We AreJohnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.