OSHA Customer Success Coordinator

Job DescriptionThe OSHA Customer Success Coordinator will be the primary point of support to ensure customer success and satisfaction with the OSHA service provided by Broadspire. The Coordinator will be responsible for the success of the client's program through periodic reporting and reviews, oversight over record determination, and data quality maintenance.ResponsibilitiesServes on the Cross-Functional Team that supports clients who have purchased OSHA service. Under the direction of the Account Executive, facilitates review meetings with clients to ensure customer success. Works with Account Executives and Claims Operations team to resolve service problems, answer questions, and act as a liaison with internal functional representatives and troubleshoots, following up with all parties for resolution.Facilitates the implementation of the OSHA service model by setting up the recordkeeping and reporting tools.Reviews claim data with clients using various reports and tools to articulate, administer, and manage processes for updating claims across systems.Generates OSHA Logs; provides advice and counseling to internal and external clients on meeting recordkeeping and reporting criteria.Collaborates with technical operations to maintain and update the business requirements for enhancing the tools leveraged in the OSHA service model.Ensures successful submission of OSHA reports and meeting all regulatory requirements and deadlines.Supports sales initiatives as an OSHA by providing input to marketing materials as well as engaging in sales conversations.Gain and maintain expertise in OSHA recordkeeping regulations through various means, such as taking online courses and reading official documentation.QualificationsBachelors degree from a college or university preferred.1-3 years related experience.Capable of quickly learning new tools.Experience with excel at least at a beginner level is required.Ability to interpret and manipulate tables of data to draw conclusions and identify trends.Excellent logic; creative and critical thinking skills; solutions-focused.Excellent oral and written communication.Highly organized thinking, writing and presenting so that key points are delivered powerfully and clearly.Good interpersonal skills.Ability to work in a team environment.Related experience in claim services preferred.Must complete continuing education requirements as outlined by Crawford Educational Services.About UsWhy Crawford?Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .When you accept a job with Crawford, you become a part of the One Crawford family.Our total compensation plans provide each of our employees with far more than just a great salaryPay and incentive plans that recognize performance excellenceBenefit programs that empower financial, physical, and mental wellnessTraining programs that promote continuous learning and career progression while enhancing job performanceSustainability programs that give back to the communities in which we live and workA culture of respect, collaboration, entrepreneurial spirit and inclusionCrawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.