OTC Billing Specialist

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.Responsibilities :JOB PURPOSE/MISSION/SUMMARY:The Billing Specialist is responsible for ensuring the accuracy and timeliness of customer billing processes. This role involves correcting invoices, establishing billing media and frequencies, and supporting operational excellence through data analysis and process improvement. The ideal candidate will have strong analytical skills, a deep understanding of billing systems, and the ability to translate business requirements into functional solutions.KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:Primary Responsibilities: Correct and validate invoices, ensuring accuracy and compliance with billing standards. Establish and maintain billing media and frequency schedules. Deliver accurate and timely operational reporting to management. Analyze data trends to identify process improvement opportunities and support operational efficiency. Participate in root cause analysis for operational deficiencies and recommend corrective actions. Translate business requirements into functional specifications and manage change requests. Assist in identifying automation opportunities and support integration into business processes. Maintain detailed knowledge of systems, organizational structure, and business processes within the assigned area. Design and develop robust data structures and reporting mechanisms to address business needs. Implement technical solutions to improve productivity, billing quality, and reduce unrecognized revenue. Collaborate with cross-functional teams and management to resolve local issues and support strategic initiatives. Support Annual Operating Plan (AOP) and other local or corporate projects.. Key Deliverables: Accurate Billing: Timely and error-free invoice corrections and billing setup. Reporting: Delivery of accurate operational and billing reports. Data Analysis: Translate data into actionable insights to improve billing performance. Process Improvements: Identify and implement solutions to enhance billing efficiency and reduce revenue leakage. Technical Documentation: Translate business needs into functional specs and manage change requests. Collaboration: Work with cross-functional teams to resolve issues and support projects. Automation & Innovation: Leverage tools and technology to streamline reporting and billing processes. COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:Skills / CompetenciesIn-depth knowledge and experience in billing operations and systems. Strong analytical and problem-solving skills with the ability to interpret complex data. Proficiency in developing and maintaining reports and data extracts. Experience in process improvement and implementing technical solutions. Ability to work independently and act as a resource for less experienced colleagues. Strong communication and collaboration skills to work effectively across teams and management levels. Familiarity with strategic system architecture standards and SOX compliance is a plus. Behavior Proactive and Empowered Thinks ahead and anticipates actions Self-motivated to enhance and simplify programs, processes, and experiences Take actions based on observed needs without waiting for direction Creative Moves with speed and urgency to actively address the needs of the business Innovates to do things differently, more simply and effectively Pivots quickly to address unanticipated obstacles Accountable Accepts responsibility for decisions and actions Acknowledges and learns from experience Collaborative Inclusive of others to reach the best solution Shares information and success with others Expands understanding by seeking other's perspectives Customer-focused Moves decisively to solve customer and business challenges Acts with passion and conviction in interactions with customers, partners, and colleagues EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:Education: Bachelor’s Degree in any relevant course. Experience: Prior experience in customer service and SAP is an advantage. Certifications: Not applicable How to Apply ?Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!Global Privacy Notice Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice.