Robotics Customer Success Manager

Hi there! We are South and our client is looking for a Robotics Customer Success Manager!Note To ApplicantsEligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

Job SummaryWe are seeking a highly empathetic, organized, and technically proficient Robotics Partner Manager to be the primary point of contact and trusted advisor for our client's rapidly growing portfolio of robotics partners. In this critical role, you will own the end-to-end customer journey, from successful onboarding and project coordination to ensuring long-term satisfaction and growth. You will be the bridge between our customers and our internal engineering, product, and leadership teams, ensuring seamless communication and a superior customer experience for our partners leveraging our groundbreaking physical AI. ResponsibilitiesPrimary Customer Point of Contact:

Serve as the dedicated, single point of contact for an assigned portfolio of the company's customers, building strong, long-lasting relationships and fostering trust at all levels (technical teams to executive leadership). Onboarding & Project Coordination: Lead customer onboarding processes, working collaboratively with customers and internal teams to initiate projects, define key milestones, and ensure a smooth transition from sales to implementation. Project Management & Tracking: Track and map the progress of projects, ensuring internal team accomplishments align with customer expectations. Proactively identify potential roadblocks and coordinate solutions. Meeting Coordination & Facilitation: Plan, schedule, and lead recurring customer meetings (e. g.

, project updates, business reviews), strategically determining which internal company's stakeholders need to participate to address specific topics. Customer Communication & Engagement: Maintain consistent and proactive communication with customers, providing timely updates, addressing inquiries, and managing expectations. Understand all customer stakeholders and engage with them regularly to strengthen relationships and ensure alignment. Issue Resolution & Advocacy: Act as the customer's internal advocate, triaging issues, coordinating with relevant internal teams (engineering, product, support) for resolution, and ensuring timely follow-up. While not expected to solve deep technical problems independently, you will understand the issue well enough to route it correctly and communicate status clearly.

Relationship Management & Feedback: Continuously gauge customer sentiment and satisfaction. Collect, synthesize, and relay customer feedback, feature requests, and market insights to our product and engineering teams to inform continuous improvement and product roadmap. Identify Growth Opportunities: Proactively identify opportunities for expansion or additional value creation within existing customer accounts, collaborating with sales to explore new use cases and ensure customers are maximizing the benefits of the company's solutions. What We're Looking ForExperience (5+ years):

Proven experience in a customer-facing role such as Client Manager, Customer Success Manager, Account Manager, or Project Manager in the robotics, industrial automation, deep tech, or complex B2B software space. Customer Empathy & Relationship Building: A genuine passion for understanding customer needs, building rapport, and fostering long term, trusted relationships. Demonstrated ability to handle challenging situations with grace and a problem-solving mindset. Technical Acumen: Sufficient technical understanding of robotics, AI, or automation concepts to comprehend customer use cases,communicate effectively with engineering teams, and confidently discuss the value of our company's solutions.

While not a hands-on engineer, you must be technically credible. Exceptional Communication: Outstanding written and verbal communication skills, with the ability to articulate complex information clearly, listen actively, and adapt communication style to various technical and business stakeholders. Organization & Project Management: Strong organizational skills, attention to detail, and proven ability to manage multiple projects concurrently, track progress against deliverables (e. g. , SOWs), and coordinate resources effectively. Problem-Solving & Proactiveness: A proactive approach to identifying potential issues and a resourceful mindset for coordinating internal efforts to resolve them, ensuring a smooth customer experience. Collaboration:

A natural collaborator, able to work seamlessly with sales, solutions engineering, core engineering, product, and executive leadership to ensure customer success. Tools Proficiency: Experience with CRM software (e. g. , HubSpot) and project management tools is required. Adaptability: Comfortable working in a dynamic, fast-paced startup environment where priorities may evolve. As a plus: A background in robotics or a related technical field (e. g. , an engineering degree, even if not directly practiced in recent years). Time zone and working hours: 9 am to 5 pm PST (flexible to start +/- 1 or 2 hours)Compensation:

3,500 - 4,000 usd/monthIf this opportunity sounds good to you, send us your resume!