Outbound Support Center Agent / Telesales

JOB GRADE: Outsourced StaffAs a member of the Support Center team, you are in charge of interact with customers to address their concerns, answer their questions and assist them with their needs. You will often answer customer phone calls and emails, chat responding to customers' questions and concerns.JOB RESPONSIBILITIESContact potential or existing customers (data given by the Bank) to inform them about our financial products such as credit cards and personal loansUnderstand customer needs and offer solutions and supportWork closely with the inbound team to handle referral casesGuide new customers through the onboarding process, ensuring they understand our services, products, and benefitsGenerate customer loyalty through strong knowledge of key products and servicesSupporting new joiners as mentor/buddy/trainerCollaborate with team members to reach sales targets and enhance customer serviceJOB SPECIFICATIONBachelor's Degree in Banking/Finance/Business with approximately 0-2 years of relevant experiences with Contact Center, SalesKnowledge of banking products and services are preferred.Open minded and digital mindset is preferredExcellent communication and presentation skillsDemonstrate initiative and positive attitudePatient and able to handle customer rejectionCOMPETENCIES AND SKILLSAn empathetic listener and love to talk, more so, on the phone.Ability to communicate effectively (verbal/written) by demonstrating a professional and polished demeanor with a positive, upbeat, and friendly personality.Open-minded and digital mindset.Solve problems creatively, and create win-win situations with internal and external customers.Negotiation skills as well as the ability to handle difficult customer calls.Proficient computer skills, especially Microsoft Office applications.BENEFITSSocial insurance contributions based on 100% of salary.13th-month salary and annual performance bonus (based on policy).Company laptop provided.Annual health check-up.Coffee, tea, and snacks provided at the workplace.12 days of annual leave plus public holidays.Other benefits in accordance with CIMB’s policies and the Labor Law. WORK LOCATIONThe Hallmark Building, An Khanh Ward, Ho Chi Minh CityWORKING HOURSOffice hours (9AM-6PM)