Outreach Specialist

Who is Nest Health?As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Founded in 2022 by Former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, Nest is the first-of-its-kind family-based, in-home, and virtual care model; this includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. Nest’s innovative model has resulted in partnerships, unlocking care for thousands of families across our markets. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion to families across the United States.What does it mean to be a part of a startup?Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:Role Breadth- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilitiesLearning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areasFast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processesAutonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identifiedCollaboration- With so many opportunities to build processes and improve how we deliver care to our patients, we rely heavily on one-another to communicate changes effectively to ensure seamless support across functions. This often requires this individual to give and receive feedback frequently and communicate challenges or opportunities effectively. What is the purpose of this role?The Outreach Specialist will work to convert eligible families into active Nest Health members by effectively communicating Nest's value, handling questions and objections, and scheduling initial visits. This role directly drives enrollment growth and ensures each market meets or exceeds new patient targets.As an Outreach Specialist, you will be responsible to engage eligible families through phone, text, email, to enroll them as their family's primary care provider. This individual will follow structured conversation guides, utilize empathy, active listening, and sales tactics to overcome objections, and enroll families by scheduling their first appointment. The Outreach Specialist is responsible for delivering daily, weekly, and monthly conversation metrics. This is a metrics-driven position with meaningful bonuses tied to your exceptional performance.What will you do?Connect with patients and families with an empathy-led, humanistic approach to ensure that they are receiving the care they needConduct high-volume outbound outreach (calls, texts, emails) to eligible families to schedule and confirm initial visitsDeliver clear and compelling messaging about Nest Health's care model, answer questions, and overcome objectionsUse Nest's CRM system (Salesforce) to manage call lists, track outreach, and monitor conversation progressMeet and exceed enrollment goals for contacts made, visits scheduled, and conversations completedMeet and exceed enrollment goals for contacts made, visits scheduled, and conversations completedCollaborate with your manager and teammates to refine scripts, FAQs, and conversation guidesIdentify opportunities to improve outreach effectiveness through data-driven insightsWork flexible or extended hours as needed to achieve enrollment targetsWhat do you bring to the Nest?2+ years of experience in inside sales, call center sales, health plan member enrollment, or similar outbound sales environmentMinimum of 1 year experience with CRM tools (Salesforce or similar) and basic Excel skills preferredExperience working in outreach, organizing, or coordinated campaigningDemonstrated success meeting or exceeding sales or other quality and performance targets relative to daily/weekly goalsStrong communication and active listening skills with the ability to build rapport and trust quicklyManage objectives with confidence and close conversations with clear next stepsDynamic active listening and EQ when engaging with familiesEntrepreneurial mindset with flexibility to adapt in a startup environmentBilingual skills (Spanish and/or other) strongly preferredWhat is required?This is a job that will spend 100% time remoteProlonged periods sitting at a desk and working on a computerNest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.What does Nest bring to the table?We are reimagining what a support workplace looks like from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. You will also receive reimbursement for work-related vehicle expenses, including commuting and travel costs, for staff who drive as part of their job responsibilities.Why choose Nest Health?Nest and its leaders have won multiple awards including Rock Health's Next-Gen Pediatric innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios , and others. More recently, they were recognized on Inc.'s Female Founder 500 List for 2025.Learn more about us at https://www.nesthealth.com/.To learn more about the Nest care model, watch this video, by the award- winning HBO Katrina Babies filmmaker Edward Buckles, JR.Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristics.