Contract to Hire. Onsite. Oxford Solutions is working with a client seeking a Help Desk Support Associate to provide technical assistance to end users. This role requires 2 to 4 years of experience in IT support and the ability to work a flexible schedule, including evenings and weekends.
ResponsibilitiesProvide software, hardware, and network support as neededRespond to help desk tickets via phone and emailTroubleshoot and resolve technical issues for Windows environmentsAssist end users with system and application-related issuesMaintain accurate documentation of support requests and resolutionsQualificationsAssociate or Bachelor's in IT or related area2 to 4 years of experience in an IT support or help desk roleWorking knowledge of ticketing software, Active Directory, DHCP, DNS, Subnets, Windows 7 and up, Windows server 2008 and up, VPN software, Microsoft Office suiteKnowledge of computer hardware, and familiarity with networking concepts.
Strong customer service skills and ability to communicate technical solutions effectivelyExperience troubleshooting Windows operating systems and applicationsAbility to prioritize and resolve technical issues efficientlyStrong attention to detail and good documentation skillsHelp Desk Support - 25-00428
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