Part Time Customer Service

At The Moorings and Sunsail, we plan and deliver fantastic yacht charters across the world.We have an abiding passion for sailing, taking yachting holidays to the next level across the most spectacular destinations worldwide which keep our customers coming back again and again! From independent sailing holidays to fully catered crewed and power yacht charters we offer our customers a range of product options, and most importantly an unforgettable experience.The secret to our success within the yacht industry lies in our exceptional teams, we are united by the same purpose, to have fun while creating extraordinary experiences on the water.SummaryYou would be the face of our base. As soon as customers arrive you would be there to assist with any queries regarding their holiday. From working reception, to paperwork administration and customer communication you would be involved in all base customer service elements.Main duties will centre around the yachts, the customers, and the base. Working hours vary and you MUST be able to cover operational requirements. The weekend are the busiest days at base and will be working days, days off will be scheduled mid-week. Regular walking between the docks and the front desk will be a requirement of the role, to check on yachts and clients.What You Will Be DoingBeing the representative of The Moorings and Sunsail for the customers as well as local authorities in resortMeet and greet customers on arrival and ensure check in process is completed efficientlyFor late arrivals, conduct a first night basic yacht briefHandle customer complaints efficiently and empathetically and escalate to supervisors as requiredCoordinate and maintain a service log to include all service calls from clients and breakdown calls carried out daily.Manage the reception desk, taking phone calls, and dealing with generic queriesCompletion of all relevant administration required for base operation, including liaison with local authoritiesContinuously improve and monitor local safety processes to ensure risk assessments and health and safety standards are always adhered toLiaise with our third-party suppliersWork with head office teams across the globe to ensure connected approach, and seamless customer experienceSupport the operations manager with any other reasonable duties as required.What We Are Looking ForExcellent organisational skills together with the ability to prioritise workloadConfident working independently and in a flexible and fast paced roleExperience in a customer facing office positionAbility to work to tight deadlines and under pressureGood communication skills, verbal and writtenStrong team player, happy to support othersGood attention to detailWorks to their initiative, willing to learn, and driven to improve the customer experienceComputer literate – including confident use in Microsoft OfficeOur Commitment to Diversity, Equity, and InclusionWe believe people perform best when they can be their true selves, and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.