Partner Program Ops IV - Remote

ResponsibilitiesA client with Kforce is seeking a Partner Program Ops IV to join their team. This is a remote position. Roles and Responsibilities: Partner Lifecycle Management: Design and manage the end-to-end partner journey (onboarding, active engagement, and offboarding) across both self-serve and managed models Ensure accurate downstream system enablement (e.g., provisioning, billing, tier access) Partner with internal teams to enforce compliance policies and offboard partners no longer in good standingPartner Tier & Benefits Management: Develop and manage upgrade/downgrade mechanisms based on partner performance and engagement Define operational processes to support tier eligibility assessments and transitions Collaborate with GTM Finance, Marketing, and other teams to align tier benefits with partner goals and the client's strategyAccess Fees & Operations: Monitor and manage access fee exemptions and terms throughout the partner lifecycle Support accurate revenue recognition and program compliance across commercial modelsPartner Support & Communications: Work across teams to help establish a Program Support Desk to triage partner inquiries and route technical/product issues to the right teams Maintain a partner comms calendar and lead execution of technical, marketing, and program updates Collaborate with SMEs and product teams to create and distribute clear, partner-friendly contentOperational Insights & Program Health: Define, maintain, and report on program KPIs and health metrics Monitor adoption and usage patterns to flag friction points and improvement areas Track partner feedback and translate it into actionable improvementsProcess Design, Automation & Scalability: Identify and prioritize opportunities for automation and simplification of manual workflows (e.g., onboarding flows, exemption reviews) Design scalable operational models to support program evolution and partner growthRequirements Bachelor's degree; Master's degree or MBA preferred 8+ years of experience in program operations, partner management, or business operations roles-preferably in a B2B SaaS environment Proven success in taking a new product to market and driving adoption, and designing and scaling operational workflows that support external partner ecosystems Experience working with cross-functional teams (GTM Finance, Legal, Rev Rec, Product) and driving alignment in a matrixed environment Data-driven decision-maker with a strong ability to analyze process efficiency and impact Exceptional communication and organizational skills; Ability to manage ambiguity and complexity with clarity Familiarity with revenue operations, compliance, and lifecycle management best practices is highly desirable Bonus: Experience taking a new product to market in multiple/international marketsThe pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.