Partner Support Specialist (Tech MNC/ Escalation / UP5K)

A famous Tech MNCThe OpportunityAdecco is partnering our client, a famous Tech MNCWe are looking for a Partner Support SpecialistThe role will start out as a contractCandidates who are immediately available/ able to start work within short notice will be preferred The TalentAt least 3-5 years of customer/partner service experienceAble to work independently in a fast-paced and changing environmentExperience with hands-on customer engagement, strong interpersonal and stakeholder-management skillsDetail-oriented with a focus on accuracy and efficiencyStrong spoken and written communication skillsPassionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them Job Description Work with various stakeholders including Business Process Outsourcing (BPO) teams to manage inquiries, requests and escalations efficiently including handling F2F engagement of escalated casesTrain and update support teams on the business' products and servicesCollaborate with internal teams and other verticals to ensure seamless operations and representation at engagement events & program launches for partnersConduct review and optimization of existing operational policies and processes while supporting the planning and execution of new policies and processesWork with relevant teams within the business unit and the broader Operations organization to streamline operational policiesSupport analysis of partner management initiatives to assess effectiveness and propose iterative improvements in furtherance of the business goals Next Step Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected packageSend your resume to Xinyang.liu@Adecco.comAll shortlisted candidates will be contactedLiu XinYang EA Licence Number: 91C2918 Personnel Registration Number: R1988872