Patient Access Ambassador

Job Title: Patient Access AmbassadorJob Code: PAA-001Grade: A4Department: Patient Access ServicesYour Impact≥ 95 % first-contact satisfaction rate100 % accuracy in registration & insurance verification≥ 90 % of inquiries resolved at first contactWhat You Will DoPatient Registration: Collect/verify Civil ID, insurance, and medical data; ensure accurate system entry.Insurance Verification: Confirm coverage, expiry, and benefits; secure pre-authorizations as needed.Appointment Scheduling: Book, reschedule, and confirm visits; update daily schedule changes.Customer Service: Greet patients warmly; address questions and resolve concerns promptly.Communication & Coordination: Handle contact-center inquiries; liaise with clinical/admin teams for smooth journeys.Administrative Support: Maintain records, assist billing/financial closing, uphold reception-area standards.Compliance & Confidentiality: Ensure regulatory compliance and protect patient data privacy.How Success Is MeasuredZero patient-confidentiality breachesService standards met or exceededTimely, error-free registration & schedulingConsistent data-entry accuracyPositive feedback on professional grooming & communicationYou will thrive here if you have…Associate’s degree in Business Administration or related (University degree preferred)1–3 years in patient services, hospitality, aviation, or telecom front-line rolesFluent in English & Arabic (spoken & written)Tech-savvy: CRM, HIS, and MS Office proficiencyHigh emotional intelligence and service orientation under pressureProfessional grooming with excellent interpersonal skillsCompetencies we valueCommunication - Clear, courteous, effective interactionsClient Focus - Anticipating and meeting patient needsAdaptability - Flexibility in a dynamic environmentTeamwork - Cooperative, supportive collaborationInitiative - Proactive problem-solving and suggestionsReady to bring premium hospitality to healthcare?Apply now and become the face of genuine care at Taiba Hospital.