Patient Booking Coordinator (Remote Working)

Job SummaryOutpatient Network is recruiting Patient Booking Coordinatorsto join our remote administrative team supporting outpatient services across Manchester University NHS Foundation Trust (MFT).This is an exciting opportunity to work from home while helping patients access timely care across multiple specialities, including Dermatology, ENT, Urology, and General Surgery. Full training is provided including Epic and Hive systems and flexible working arrangements are available.Main duties of the jobAs a Patient Booking Coordinator, you will play a key role in ensuring patients are efficiently booked into outpatient clinics and procedures. You will manage patient appointment schedules, maintain patient tracking lists (PTLs), and communicate effectively with clinical and administrative colleagues.Duties Include:Booking new and follow-up outpatient appointments across a range of specialities.Managing and updating Patient Tracking Lists (PTLs) and scheduling systems.Communicating with patients, clinicians, and service managers via telephone and email.Supporting efficient use of outpatient capacity and ensuring smooth patient flow.Recording data accurately using hospital systems (Epic and Hive training provided).Maintaining confidentiality and adhering to GDPR and information governance standards.Working collaboratively with remote and on-site teams to support operational performance.About UsOutpatient Network partners with NHS Trusts to deliver high-quality, patient-focused outpatient services. We work closely with MFT to help reduce waiting times and improve access to care for patients across the Greater Manchester area.Youll be joining a friendly and supportive remote team where flexibility, professionalism, and collaboration are valued.DetailsDate posted15 October 2025Pay schemeOtherSalary£13.50 an hourContractFixed termDuration6 monthsWorking patternFlexible workingReference numberE0377-25-0046Job locationsChallenge HouseMilton KeynesBuckinghamshireMK3 6DPJob DescriptionJob responsibilitiesAs a Patient Booking Coordinator, you will play a key role in ensuring patients are efficiently booked into outpatient clinics and procedures. You will manage patient appointment schedules, maintain patient tracking lists (PTLs), and communicate effectively with clinical and administrative colleagues.Duties Include:Booking new and follow-up outpatient appointments across a range of specialities.Managing and updating Patient Tracking Lists (PTLs) and scheduling systems.Communicating with patients, clinicians, and service managers via telephone and email.Supporting efficient use of outpatient capacity and ensuring smooth patient flow.Recording data accurately using hospital systems (Epic and Hive training provided).Maintaining confidentiality and adhering to GDPR and information governance standards.Working collaboratively with remote and on-site teams to support operational performance.Job descriptionJob responsibilitiesAs a Patient Booking Coordinator, you will play a key role in ensuring patients are efficiently booked into outpatient clinics and procedures. You will manage patient appointment schedules, maintain patient tracking lists (PTLs), and communicate effectively with clinical and administrative colleagues.Duties Include:Booking new and follow-up outpatient appointments across a range of specialities.Managing and updating Patient Tracking Lists (PTLs) and scheduling systems.Communicating with patients, clinicians, and service managers via telephone and email.Supporting efficient use of outpatient capacity and ensuring smooth patient flow.Recording data accurately using hospital systems (Epic and Hive training provided).Maintaining confidentiality and adhering to GDPR and information governance standards.Working collaboratively with remote and on-site teams to support operational performance.Person SpecificationExperienceEssentialExcellent organisational and time management skills.Strong communication and interpersonal abilities.Attention to detail and accuracy.Confident using IT systems and databases.Ability to manage workload independently while working remotely.Secure home working environment with reliable internet access.DesirablePrevious NHS or healthcare administrative experience.Experience using Epic or Hive systems.Understanding of outpatient pathways within MFT or similar settings.Person SpecificationEssentialExcellent organisational and time management skills.Strong communication and interpersonal abilities.Attention to detail and accuracy.Confident using IT systems and databases.Ability to manage workload independently while working remotely.Secure home working environment with reliable internet access.DesirablePrevious NHS or healthcare administrative experience.Experience using Epic or Hive systems.Understanding of outpatient pathways within MFT or similar settings.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameOutpatient NetworkAddressChallenge HouseMilton KeynesBuckinghamshireMK3 6DPEmployer's websitehttps://www.outpatient.network/ (Opens in a new tab)Employer detailsEmployer nameOutpatient NetworkAddressChallenge HouseMilton KeynesBuckinghamshireMK3 6DPEmployer's websitehttps://www.outpatient.network/ (Opens in a new tab)LNKD1_UKTJ