Patient Care Coordinator

Why DelRicht Research?Would you love to be a part of the cutting edge of healthcare and science innovation? Do you want to be an influential part of a rapidly growing team? Are you looking for a position that has sustainable opportunity for professional growth? If the answer is yes, then DelRicht Research might be the right opportunity for you!Who We AreDelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states.DelRicht Research has been recognized as a Top Workplace for 2023, 2024, and 2025! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.Patient Care Coordinator’s Main Objective: Overall, the Patient Care Coordinator is responsible for providing quality, excellent patient care and a great experience for our patients in our clinical research studies:Patients have a fun, positive and comfortable experience at our clinicPatient visits are completed accurately and efficiently seeing to it that all clinical trial protocols are being adhered to 100% of the timePatient recruitment and enrollment into clinical trialsEnsuring patients come to and complete their clinical trial visits throughout the studyData Entry timely and accurately entered for clinical visits into multiple online systems Lead and main point of contact for Pharmaceutical Sponsors and Contract Research Organizations for all clinical trialsEnsuring Sponsors and Clients have amazing customer service when they are onsite at our clinic and assuring we are always providing clear, constant communication with them when they are off siteMaintaining Physician Trust - You are seen as a go to, knowledgeable resource to our physicians including ensuring the physician is well informed of their schedule and updated on all current clinical trial patients and protocolsSkills Needed To Win: Minimum of 1 year of experience in any patient facing or customer service position : 2+ years of professional work experience : B.S or B.A from any accredited university, or 2+ years of professional work experience in a healthcare or clinical setting Preferred: Registered Nurse (R.N.), Licensed practical nurse (L.P.N), Medical Assistant, Emergency Medical Technician, Radiology Technician, Respiratory Therapist experience highly desirableThis is an onsite Monday-Friday position. Coffee drinkers preferred. Tea drinkers accepted.The Right Candidate WillBe self motivated! Energetic! Positive!Focus on providing exceptional patient care and creating memorable experiencesMake sure client satisfaction is a primary focus and that the client is able to achieve and exceed their goalsBelieve in high quality and have a high standard of compliance to our study protocolsBe remarkably organizedBe skilled at problem solving, planning and being proactiveAccept ownership of tasks from inception through completion and assume responsibility for personal successDelRicht Research’s Core Values: Production, Humility, ConsistencyProductionWe deliver on our promisesWe have a bias towards action: we value independent problem solvingWe proactively over deliver: we can act without being told what to do and we always have new ideas that will be heard and will improve the companyHumilityWe support each other relentlesslyWe always have enthusiasm: we exhibit passion and excitement about our work which leads to everyone having a ‘can do’ attitudeWe embrace change: we are excited to always be growing and moving the organization forward which means change is the norm for usCoachable: we all love to learn, we are willing to be taught and will adapt quicklyConsistencyWe always are able to execute: we get it right the first time and promote ‘touch it once’ accuracyWe have persistence: we demonstrate the tenacity and willingness to go the distance to get something doneWe are calm under pressure: we can maintain stable performance when under heavy pressure or stressTeam Perks & Benefits At DelRicht ResearchMedical Insurance, with generous employer paid contributionsDental and Vision InsuranceShort and Long Term Disability and Group Life CoveragePaid Time Off that builds throughout your career with the company401K (+ discretionary match/profit sharing)Quarterly Bonus Plan that clearly outlines your bonus potential per quarter and giving the team the visibility and control to maximize earnings by hitting team goalsAnnual Company Retreat with travel to New Orleans, Louisiana provided to full-time team membersProfessional Development Program tailored to each team member’s profess goals. Our quarterly goal-setting initiative is designed to challenge our team members to reach and exceed their potential!Success-Driven Environment where data drives our decisions and insights. Be a part of a winning team that prioritizes transparency, continuous improvement, and success!Job Type: Full-Time 40+ hrsVisit our website linked below to learn about our company and current clinical trials, see patient testimonials, and check out our careers page!Website: www.delrichtresearch.comPatient Testimonials: https://delrichtresearch.com/testimonials/We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.