Patient Care Coordinator (Remote – Philippines)

Location: RemoteSalary: PHP 40,000/month + Performance BonusesBenefits: 10 days PTO, Annual Appraisal, Career Growth OpportunitiesSchedule: U.S. HoursAbout the RoleSmartScale360 is hiring a Patient Care Coordinator / Healthcare Scheduler to support our U.S.-based home care clients. You’ll manage caregiver schedules, perform real-time monitoring, and ensure full shift coverage to deliver uninterrupted patient care.This role is ideal for candidates with home care scheduling, workforce management, or real-time coordination experience who thrive in a fast-paced environment.Key ResponsibilitiesManage and optimize caregiver schedules across multiple clientsMonitor real-time attendance and resolve call-offs or gapsCoordinate replacements, shift swaps, and intraday adjustmentsMaintain accurate records in WellSky, AxisCare, ClearCare, or similarGenerate staffing, attendance, and utilization reportsCollaborate with Operations, Recruitment, and HR to align staffing needsRequired Qualifications1+ year of scheduling or patient coordination experienceExperience in home care, healthcare, staffing, or BPOStrong English communication and coordination skillsExperience with scheduling systems or WFM tools (NICE, Verint, Genesys, etc.)Strong Excel and reporting skillsReliable remote work setupWork-From-Home Requirements:Device: Intel i5 + 8 GB RAM minimum100 Mbps internetBackup device, internet, and power supplyPreferred QualificationsExperience with U.S. healthcare accountsTools: WellSky, AxisCare, ClearCare, NICE, VerintExcel/reporting skillsWhy Join SmartScale360?Join a supportive team, grow your career, and play a key role in ensuring patients receive the care they need. Apply now and help us make home care seamless for U.S. clients!