Patient Coordinator

Job DescriptionObjective:This position is responsible for acting as the central liaison for patients, ensuring a seamless experience from consultation through to follow-up, while coordinating across departments to deliver exceptional service and operational efficiency.Key Responsibility:Schedule patient consultations, procedures, and follow-up appointments. Educate patients about treatment options, procedures, pricing, and packages. Coordinate effectively with medical, clinical, and administrative teams to ensure service continuity. Address and resolve patient queries, concerns, and feedback to enhance satisfaction. Manage patient documentation, including intake forms, treatment records, and follow-up notes. Support service awareness and cross-selling of suitable treatments or packages. Assist in training staff on patient interaction, service etiquette, and professional conduct. Desired Experience:2–4 years of experience in patient coordination or customer service, preferably in a healthcare or aesthetics setting. Bachelor’s degree in Healthcare Administration, Nursing, Life Sciences, or a related field is preferred. Strong communication skills and proficiency in using scheduling or clinic management software.