Patient Coordinator

Location: Grove Mall, Al Barsha 2 and/or 268 Al Wasl Rd, Jumeirah 1, Dubai, UAEJob Overview:We are seeking a motivated and experienced Patient Coordinator with a strong background in both sales and healthcare operations to join our team. This role is responsible for guiding patients through their care journey while promoting our healthcare programs and services. The ideal candidate is detail-oriented, patient-focused, and confident in achieving performance goals.Key Responsibilities:Healthcare Program Sales:Engage prospective patients in-person as well as via phone, WhatsApp, Meta Channels, and email to provide information and promote healthcare programsManage leads and nurture leads through CRM systems to ensure timely communication and conversionsCross-sell and upsell relevant services to existing patientsMeet or exceed monthly and quarterly enrollment and revenue targetsOffering a warm and welcoming attitude to all patients and visitors inquiring about our services through in-person and telecommunication routesPatient Coordination: Schedule appointments and manage patient flow through EMR systemsVerify insurance eligibility for services and coordinate with clinical teams for both in-person and remote visits (at-home blood tests, pharmacy deliveries, etc)Facilitating efficient in-clinic patient flow by maintaining clear communication with both patients and clinical staffMaintain accurate and timely documentation of patient interactions, program progress, and service deliveryTrack and encourage patient adherence to program milestones and follow-up visitsClient Relationship Management: Build strong relationships with patients, serving as their primary point of contactAddress inquiries and concerns promptly to ensure a positive patient experience and retentionProduct Knowledge and Promotion: Maintain up-to-date knowledge of company services and healthcare industry trendsConfidently educate patients about program offerings and benefitsRequirementsBachelor's degree in healthcare administration, management, or a related fieldAt least 2 years of experience as a patient coordinator or in a similar healthcare role in the UAEProven track record in sales or client relationship management within healthcareStrong communication, interpersonal, and problem-solving skillsExperience with CRM, EMR, and insurance systems preferredAbility to work weekends and public holidaysProfessional, adaptable, and patient-focused approach