Customer Relations Coordinator

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default">HomeAboutJobsServicesHeadhunting & Recruitment ServiceHR Advisory & ConsultancyProfessional Development Consulting ServicesPerformance ManagementPermit, Risk & ComplianceMining, Energy, Geology & Environmental ConsultancyReal Estate Development ConsultancyResourcesContact UsMenuHomeAboutJobsServicesHeadhunting & Recruitment ServiceHR Advisory & ConsultancyProfessional Development Consulting ServicesPerformance ManagementPermit, Risk & ComplianceMining, Energy, Geology & Environmental ConsultancyReal Estate Development ConsultancyResourcesContact UsFIND WORK FIND TALENTHomeAboutJobsServicesHeadhunting & Recruitment ServiceHR Advisory & ConsultancyProfessional Development Consulting ServicesPerformance ManagementPermit, Risk & ComplianceMining, Energy, Geology & Environmental ConsultancyReal Estate Development ConsultancyResourcesContact UsHomeAboutJobsServicesHeadhunting & Recruitment ServiceHR Advisory & ConsultancyProfessional Development Consulting ServicesPerformance ManagementPermit, Risk & ComplianceMining, Energy, Geology & Environmental ConsultancyReal Estate Development ConsultancyResourcesContact UsCustomer Relations CoordinatorPaveway Africa LimitedFull TimeDar es salaamPosted 1 year agoJob SummaryPaveway Africa Limited, on behalf of a client we are looking for a Customer Relations Coordinator in the telecommunications sector who will be responsible for managing customer interactions and ensuring a high level of customer satisfaction.

This role involves addressing customer inquiries, resolving complaints, and providing information about products and services. The Customer Relations Coordinator will play a crucial role in maintaining the company’s reputation and fostering customer loyalty. ResponsibilitiesTo handle incoming customer calls, emails, and chats promptly and professionally. Assist customers in troubleshooting technical issues and provide guidance on product usage. To address and resolve customer complaints efficiently and effectively. Follow up with customers to ensure their issues are resolved to their satisfaction. To offer suitable alternatives or solutions to dissatisfied customers. To maintain accurate records of customer interactions and transactions.

Collaborate with the team to develop strategies for improving customer satisfaction. To stay updated on the latest products, services, and industry trends. To participate in training sessions and workshops as required. Work closely with other departments to ensure seamless customer service. To support team members in achieving overall customer service goals. QualificationsBachelor’s degree in Business Administration, Communications, or a related field. 1-2 years of experience in customer service or a related field, preferably in the telecommunications industry. Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Ability to work under pressure and manage multiple tasks simultaneously.

Empathetic and patient demeanor. High level of professionalism and integrity. Adaptability and willingness to learn. Job FeaturesJob Category Finance Qualification Bachelor’s degree in Business Administration, Communications, or a related field. Experience 1-2 years of experience in customer service or a related field, preferably in the telecommunications industry. Deadline 26th July 2024Apply OnlineEmail*A valid email address is required.

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