Payments Manager

We are Futuremedia, an established digital company with a tradition of developing and scaling highly competitive, high-traffic SaaS products used by millions of users since 2014.Our 100-person team operates a portfolio of recurring revenue products, primarily in the U.S. market, with a centralized payments stack built on Stripe, PayPal, and supplementary providers. We focus on subscription-based models, including trial-to-paid conversions and auto-renewals, and require someone who understands the mechanics, metrics, and compliance considerations of modern digital commerce at scale.We're hiring a Payments Manager to help drive the evolution of our global payments infrastructure across multiple high-volume digital subscription products. This is a hands-on and strategic role focused on optimizing revenue performance, improving billing flows, and managing key partner relationships — all within a fast-paced, performance-driven environment.RequirementsExecute the Payments Strategy Support the implementation of a cohesive payments strategy designed to improve conversion, retention, and billing performance. Collaborate with cross-functional teams to ensure seamless payment experiences aligned with product goals and regulatory standardsBilling Optimisation Manage recurring billing operations, including renewal logic, cascading retries, dunning flows, and charge orchestration. Leverage data and experimentation to reduce involuntary churn, boost recovery rates, and increase customer lifetime valueChargebacks & Fraud Management Monitor chargeback ratios and dispute trends. Operate fraud prevention tools (e.g., Stripe Radar, Sift, Verifi, Ethoca) to minimize risk exposure and maximise recovery success. Contribute to the continuous development of fraud detection and dispute-handling processesRevenue Recovery & Authorisation Performance Track authorisation and recovery rates across processors, user cohorts, and regions. Identify decline patterns and collaborate with partners and internal teams to optimize success rates and reduce lost revenueProcessor & Vendor Management Act as the primary point of contact for day-to-day processor interactions (Stripe, PayPal, etc.). Manage escalations, monitor account health, and coordinate improvements in processor configuration and routingCompliance & Transparency Support Work closely with legal, compliance, and product teams to ensure all payment flows meet PCI-DSS, PSD2/SCA, FTC, and Visa/Mastercard standards. Uphold best practices in billing continuity and renewal transparencyData, Insights & Reporting Maintain dashboards and reports on key billing KPIs, including authorization rates, retry success, dispute ratios, churn, and recovery performance. Proactively identify issues, support root-cause analysis, and drive continuous improvementTeam Collaboration & Support Collaborate with analysts and fraud operations specialists to execute initiatives, share insights, and uphold operational excellence. Support the Head of Payments in achieving department goals and scaling best practicesWhat We're Looking For3-5 years of experience in payments, billing operations, or recurring revenue environments (digital subscriptions and trial-based funnels are a must)Strong working knowledge of Stripe, PayPal, and other major processors; familiarity with multiple MIDs and routing logic is essentialHands-on experience with fraud and chargeback tools (Verifi, Ethoca, Sift, Kount, Stripe Radar, etc.)Solid understanding of recurring billing mechanics, including renewals, retries, and dunning workflowsAwareness of payment compliance frameworks (Visa/Mastercard rules, PCI-DSS, FTC continuity, PSD2/SCA)Data-driven mindset with the ability to interpret metrics such as authorization rates, dispute ratios, recovery rates, and LTV impactProficiency with data visualisation tools like Looker, Tableau, or similar platformsExcellent communication and problem-solving skills, with the ability to thrive in a fast-paced, high-impact environmentNice to HaveExperience in high-growth or high-scrutiny verticals, including consumer-facing SaaS, continuity commerce, or performance marketing environmentsFamiliarity with multi-MID environments, alternative payment methods, or localised billingPrior ownership of payment KPIs (billing, retention, compliance) as well as dispute ratio thresholds in aggressive growth environmentsBenefitsLong term, Full-time position (40h/week22 days of paid annual leave per yearBank holidays as per the country you live inWork on high-profile, global, modern tech digital products generating millions of visitors monthlyFlexible working hours (within the working hours of 7AM and 6PM to cover dailies and weeklies)Work from homeStable, no stress, drama-free working environmentCompany-sponsored up-skilling