Payments Monitoring Lead

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.Are you ready to grow with us?Growe welcomes those who are excited to:Monitor payment traffic in real time, handling emergency alerts; Reroute traffic fast and accurately according to instructions and the current state of payment providers; Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve issues; Document changes on the payment provider's side and internal distribution (cashier including buttons order, providers distribution, on/off, payment flows, etc.); Dive deep into the current payment flows, methods, existing monitoring, providers' prioritization, etc; Announce critical changes in payment flow, closed shift report; Control the quality of cashier setup across regions; Manage 3 or more Payment Monitoring Specialists at a time, handling their performance reviews, shift timetables, days off and annual leave approval. We need your professional experience:4+ years of experience at the same position or in Fintech, E-commerce, or PSP; Advanced Excel and other MS Office software user; Good understanding of online payments technical integrations, funnels, flows; Experience in written and oral communication with foreign customers or partners; Good understanding of payment and transactional systems and services; Experience in work with Grafana, Tableau is a plus; English at upper intermediate level (written, spoken); Ability to make decisions on payment distribution, disabling/enabling methods independently. We appreciate if you have those personal features:Attention to details; Persistence, resourcefulness; Multitasking, quick task execution; High level of communication skills; Good team player skills. We are seeking those who align with our core values:GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow. What we offer:Medical insurance and financial aid; Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.); 100 % paid sick leaves; Paid vacation; Annual salary review (based on performance); Quarter bonuses according to the company's policy; Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.; Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.); Personal development plan; Corporate events and team-building activities; Growe Care (Well-being Program); Free lunches at the office.