People Experience and Operations Senior Associate (Benefits Administration)

OverviewThe People experience & operations Senior Coordinator will be responsible for administering benefits processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager. The role requires strong process orientation and SLA adherence experience.Responsibilities Develop and update enrollee list (Life insurance, Executives’ medical insurance, Delta insurance). Process quarterly invoices (Life insurance, Executives’ medical insurance, Delta insurance). Coordinate executives’ medical cards issuing process. Finalize life insurance claims (death and disability cases) in coordination with finance and PE&O teams. Work with TR team on wellness campaigns activation and communication. Manage Pepwell benefits application in terms of offers upload, application facilities & resolve employee queries as per defined SLAs Manage employees life insurance choices through PepFlex and ensure smooth application with life insurance vendor Activate extended benefits communication plan following TR team plan. Work on getting the best corporate deals in the market and build communication plan accordingly. Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs Partner with team to execute plans to improve customer satisfaction with a focus on processes Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization Manage escalation and takes ownership for ultimate issue resolution Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed Ensure knowledge management platform is updatedQualifications Strong communication skills Demonstrated track record of strong service delivery Very good English language skills Ability to work with different geographies and cultural experience