People Operations Manager

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As an experienced professional with deep functional expertise, you'll also serve as the go-to point for complex case escalations, helping resolve issues with confidence and care. This is an exciting opportunity to combine leadership with hands-on expertise, shaping both the success of your team and the wider People Services function.This is a hybrid role, which will be based out of our Lawrenceville office 3 days a week.Key ResponsibilitiesWhat will you be doing?We are seeking a proactive People Services Team Lead to oversee the effective delivery of our Tier 1 People Services function. In this role, you will ensure processes, policies, and standard operating procedures are followed, while acting as the first point of escalation for complex colleague queries-resolving issues directly or escalating where required. You'll manage resources to deliver exceptional customer service in line with SLAs and KPIs, investigating service gaps and driving improvements where needed. With a strong grasp of multiple policies and legacy agreements, you'll provide accurate guidance and ensure smooth administration. Beyond operational excellence, you'll play a key role in people leadership-onboarding, coaching, and developing team members, setting performance expectations, and fostering a culture of engagement, growth, and collaboration. You will also lead the creation and maintenance of knowledge resources, champion compliance, and safeguard confidentiality while upholding the highest standards of ethics and integrity. This is an exciting opportunity to combine leadership with operational expertise, ensuring both service excellence and a positive employee experience.What are we looking for?We are looking for an experienced People Services Team Lead with a proven track record of managing large, customer-focused teams and driving a high-performance culture. With 8+ years of experience in HR, customer service, or a related field, you will bring strong knowledge of HR processes across the full employee life cycle-including resourcing, onboarding, payroll, and compliance-while staying up to date with employment legislation. You will be confident in coaching, consulting, and guiding others, helping your team solve problems effectively and deliver exceptional service. Strong communication skills are essential, as you'll engage with employees at all levels, provide constructive feedback, and lead discussions with impact. A high level of Microsoft Office proficiency is required, and experience with HR systems, SharePoint, or ServiceNow HRSD will be highly valued. A bachelor's degree, PHR certification, and familiarity with adapting policies to respond to internal or external changes are preferred. Most importantly, you'll foster a supportive, collaborative environment where people feel motivated, engaged, and empowered to grow, while ensuring high standards of accuracy, consistency, and service excellence across People Services.What's in it for you?Competitive annual bonuses Comprehensive health, dental, and vision coverage 401(k) retirement match (100% matching up to 4%) 32 days paid time off (22 personal days & 10 national holidays) 18 weeks of paid parental leave (offered 1 year after the start date) Work Away Program: Opportunity to work & play for 10 weeks from another country (Sage-approved list) Sage Foundation: 5 days paid yearly to volunteer $5,250 tuition reimbursement per calendar year starting 6 months after the hire date Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) FunctionPeopleCountryUnited StatesOffice Location:LawrencevilleWork Place TypeHybridAdvertWorking at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpncWe celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com.Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/Equal Employment Opportunity (EEO)Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.If you have questions about this posting, please contact support@lensa.com