People Operations Partner (Workday HCM)

The purpose of this position is to serve as a liaison between employees and the functions of the HR Operations Team. The People Operations Partner will engage directly with employees and leaders answering questions and providing information on the HRIS system, payroll, benefits, and leave administration. The People Operations Partner will review and analyze inbound requests, identify the issue, provide the correct solution, or escalate to the appropriate team member as needed.Basic QualificationsFive years of Human Resources experienceBachelor's Degree or equivalent experience required: in Human Resources or closely related field preferredTwo years of Workday experience preferredProficiency with Microsoft Office (Excel, Word, PowerPoint and Outlook) requiredPosition requires fluency in English, written and oral communicationEssential Job FunctionsSupport all aspects of the HR Operations Team's inbound ticket requests by troubleshooting, problem solving and providing timely responses. Update and maintain the HR Operations Team's webpage with current information. Create communications, standard operating procedures, and reports to support the HR Operations Team's functionsIdentify and analyze issues within the HRIS system and propose solutionsProvide HRIS support, develop training documents, and train usersCompletes projects assigned by the HR Operations Director according to established timelines and metricsPerforms additional duties as assignedOther Job FunctionsPositive Team PlayerExcellent customer service skillsStrong time management and organizational skillsStrong troubleshooting, researching and problem-solving skills Detail oriented