People Operations Specialist

Job Title: People Operations SpecialistDepartment: FinanceLocation: remote - New York, San Francisco, Los AngelesSalary: $80,000-$100,000 (based on experience)Hire Date: February 2026About UsCredo is a trusted voice in an under-regulated beauty industry and a recognized pioneer in clean beauty retail. Our mission is to change the way people think about what goes into products, onto your skin, and ends up in the environment. Credo carries best-in-clean beauty brands led by fearless change-makers who are here with us to push the status quo, while creating fun, efficacious and innovative beauty products. Join us.Position PurposeThe People Operations Specialist will act as the sole HR Generalist supporting the Credo team across retail and HQ roles. Responsibilities include employee recruitment, HR lifecycle management, employee relations, performance management, benefits and compensation, HR communications, and administrative responsibilities. This role will also partner closely with the Credo Leadership Team to provide executive assistance specific to scheduling and event planning.This position will report to Credo’s Controller as a member of the Finance Department. The People Operations Specialist will regularly partner with leaders across the business including the CEO, fractional Chief People Officer, VP of Retail Stores, Store Managers, and HQ hiring manages.This role will build strong partnerships to understand how different facets of the business impact employee experience and recommend programs and changes to ensure Credo stays a great place to work.ResponsibilitiesPeople Operations (85%)Drive Credo’s recruiting process to ensure we get the right person in the right role at the right time – help the team make good hiring decisions based on alignment with company valuesOwn all touchpoints throughout the HR lifecycle at Credo from onboarding through termination – ensure the Credo mission and values are the north star for how these processes are designedBuild strong partnerships with leadership in retail and HQ roles – provide coaching and training to employees and managers to foster a positive, growth-oriented culturePrimary HR partner with TriNet – advocate for Credo’s needs, HRIS management, leave of absence management, compliance, open enrollment, reportingIdentify systemic issues and implement system and process improvements to remedy those issues and improve the employee experienceMaintain knowledge of updated regulations related to employment law, retail requirements, and benefits and ensure HR decisions and actions are in compliance with federal, state, and local laws as well as Credo’s Employee HandbookLead all leave of absence administration and communication in partnership with Finance and TriNetFacilitate people trainings for HR initiatives including compliance, goal setting (OKRs), recruitment process and performance managementAssess and update Credo’s handbook to maintain compliance, ensure transparency and provide claritySet-up and maintain digital employee personnel records, ensuring the employee file/record matches what is in the HRIS systemExecutive Assistant to Leadership Team (15%)Take the lead on scheduling Board of Directors, company and Leadership Team eventsAssist with complex scheduling for individual LT members, as neededPlan and facilitate company events – events may be virtual, in-person in Credo hubs (SF, LA and NY) or in-person offsite events requiring company travelAssist the Leadership Team to bring to life team building and/or rewards and recognition ideasSkills & Qualifications3-5 years of experience in a solo HR role serving 100+ employee populationExperience managing people operations in a remote-first company is a plusAt least 1 year of experience working in a retail leadership position is a plusProactive problem-solving skills and high level of ownership for scope of responsibilitiesAble to work independently with minimal oversight and a strong intuition for when to seek guidance or elevate high stakes decisionsComfort building relationships and gaining credibility in a remote-first environmentExcellent customer service skills – approachable, knowledgeable, responsiveStrong attention to detail, organization and follow throughConfident understanding of federal and state employment and labor laws. Specific experience with multi-state employment law required, must have experience with employees in CaliforniaAn ability to work with a variety of employees while always maintaining a sense of calm and professionalism despite matter urgencyExperience managing confidential information with caution and discretionProficient in Windows, Excel, PowerPoint, Word, and Outlook. Strong analytical abilities requiredTo apply Email us at [email protected] with the subject People Operations Specialist. Don't forget to tell us a little about yourself.Equal Employment OpportunityWe offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. We strongly believe that cultivating a diverse workplace gives our company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results.