People & Organisation Business Partner | Human Capital Business Partner | Majid Al Futtaim Customer Solutions | Emirati Talent

ROLE SUMMARYThe People & Organisation Partner supports the execution of the company’s people strategy across engagement, performance, talent, and Emiratisation. Reporting to the P&O Director – Customer Solutions, the role partners with business leaders to drive operational excellence, ensure policy compliance, and enhance employee experience while supporting sustainability, culture, internal communication, and continuous improvement initiatives across P&O programs.ROLE PROFILEDrive employee engagement and culture programs, internal communications, and sustainability initiatives to promote a positive and inclusive workplace.Build and maintain strong employee relations, resolving issues and coaching managers on effective people practices.Support and co-lead the performance management cycle, including goal setting, reviews, and calibration sessions.Partner with the P&O Director on talent identification, succession planning, and leadership development initiatives.Facilitate career development and internal mobility through individual development plans and skill gap analysis.Oversee day-to-day P&O operations ensuring compliance with Labour Law and company policies.Support the annual pay and benefits review to ensure fairness and market competitiveness.Lead and coordinate the Emiratisation agenda within Customer Solutions, aligning with strategic workforce plans.REQUIREMENTSBachelor’s degree in a relevant field. HR certifications are an advantage.3–6 years of experience in HR or People & Organisation roles.Strong problem-solving and analytical skills with attention to detail and quality.Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively.Proven ability to manage complexity, prioritise tasks, and maintain accountability for outcomes.Demonstrated passion for employee engagement, continuous improvement, and operational excellence in HR processes.