Performance Facilitator (JHB) MMH251103-16

Role PurposeWe are looking for a mature, experienced, and dynamic Facilitator to join our Gauteng Learning team - someone with the credibility, energy, and passion to inspire both new advisers and sales managers to reach their full potential.Deliver impactful learning experiences that enable sales advisers and sales managers to improve advice quality, productivity, and leadership effectiveness by bridging technical learning with practical sales and management capability. The role fosters a conducive, engaging learning environment through interactive activities that encourage knowledge transfer and connect theory with real-world workplace application.Requirements7+ years’ experience in learning facilitation, ideally including both adviser and management audiences within a corporate environmentExperience in financial services, insurance, or a B2C sales environment (essential)Prior exposure to sales leadership, coaching, or management roles (advantageous)National Diploma / Degree in Learning & Development, Human Resources, or equivalentOD-ETDP Practitioner qualification (preferred)Valid Driver’s License and ability to travel within GautengComfortable with hybrid working, managing time and deliverables independentlySkillsExpert facilitation skills (virtual & face-to-face)Strong storytelling and communication skills, and able to connect with learners at all levelsSales and commercial acumen - understands the full sales cycle and can translate this knowledge into practical learning that improves performanceSelf-management and accountability - delivers without close supervisionEmpathy and maturity - relates to advisers and managers with credibilityDigital fluency - comfortable with MS Teams, LMS platforms, and virtual engagement toolsAdministration and reporting - demonstrates disciplined administrative follow-through by tracking learner progress, preparing feedback reports, and ensuring learning data and systems are accurate and currentDuties and ResponsibilitiesLearning DeliveryFacilitate new-adviser onboarding, product knowledge, systems training, and sales skills programmesFacilitate management capability sessions (e.g. leadership, coaching, business management)Apply adult learning principles to create an engaging, experiential learning environmentAdjust facilitation techniques for diverse audiences and learning stylesUse storytelling and real examples to bring content to lifePerformance EnablementReinforce post-learning application through follow-ups, coaching, and collaboration with Branch ManagersIdentify performance gaps and provide input into learning design and improvementGather learner data and feedback; provide insights to the Learning Business Partner and design teamsStakeholder EngagementBuild strong relationships with learners and Branch Managers and L&D team membersAct as a trusted adviser and subject-matter facilitator in assigned regionsParticipate in innovation initiatives and continuously improve delivery qualityOperational ExcellenceMaintain accurate attendance, assessment, and competence recordsAdhere to all FSCA, FAIS, and Fit & Proper compliance requirements during assessmentsEnsure smooth execution of logistics in collaboration with the Learning Coordination teamMeasures of SuccessPositive learner and stakeholder feedback (Net Promoter Score or equivalent)Post-learning performance uplift indicators (sales results, retention, or quality)Effective hybrid facilitation (engagement metrics from virtual tools)Timely and accurate record keepingCollaboration feedback from peers and Learning PartnersAdditional ResponsibilitiesPartner with L&D and business leaders to ensure learning initiatives are aligned with performance and strategic goalsContribute to the development and continuous improvement of learning strategy and instructional designMonitor learning impact and provide actionable insights based on performance data and learner feedbackSupport innovation and continuous improvement in learning delivery, including the integration of AI-enhanced and blended learning approachesMentor junior facilitators and actively contribute to building team capability and confidenceRecommend enhancements to learning programs based on data, feedback, and evolving business needsChampion innovative learning solutions that are scalable, relevant, and future-focusedAs an applicant, please verify the legitimacy of this job advert on our company career page.-227383768