Personal Banking Associate

Job DetailsDescriptionScope of Position:This role is the ambassador for new members to Alterna, all walk in requests and referrals to the rest of the sales team. The incumbents must quickly and efficiently probe to uncover and assess overall needs of all members (at every contact) and identify opportunities for cross-sell, up sell, and is able to meet the needs of all mass market members by providing appropriate education, advice, products and services. They will also identify members with more complex needs with and refer to their appropriate branch partner.The Personal Banking Associate contributes to the team’s sales plan through effective assessment of members’ financial needs and providing product and service solutions to satisfy the primary needs. Proactively promotes, up sells and delivers a full range of banking products and services. Deals primarily with member initiated contact (walk in, e-mails, in bound calls, faxes).Major ResponsibilitiesFollows all sales and service processesMeet sales targets by delivering products and services that satisfy the members’ primary need.Probes to uncover additional needs to cross sell and up sell at every member interactionProvides education and advice to members on basic transactional banking and less complex investment and credit situations.Identify and refer high value or high potential members to appropriate staff.Through opportunity spotting maximizes growth and retention.Attends and actively partakes in branch meetings, huddles, sales initiatives and campaigns.Is available for all walk in traffic and other member initiated contactActs to address on the spot referrals from MSR team.Meets voice mail/call handling guidelines. Respond to members within 4 hrs.Maintain a solid working knowledge and understanding of all products and services we offer and keep up to date with procedural changes including new accounts, investments, loans and mortgages.Be proficient in the use of sales and service tools to support member interactionsIdentify and set personal development plan and complete activities set in plan.Actively participate in regular weekly goal setting meeting and coaching sessions.Compliant with anti money laundering guidelines and other compliance and regulatory guidelines.Perform other duties as assigned.Expectations / OutcomesTargets/benchmarksMembers who initiate contact with us have primary need satisfiedSales plans are met by up selling products and serviceContactsBranch and other department staffExternal partnersMembersEducations / Certifications / ExperiencePost secondary education coupled with a minimum 2 years experience in a sales industry or equivalent experienceFinancial Services Industry experience an assetProven sales experienceExperience in providing credit solutions an assetKnowledge / SkillsKnowledge of investments, loans; basic knowledge of mortgagesWorking knowledge and ability to demonstrate basic sales skills required for opportunity spotting and uncovering needsSound knowledge of various computer applications such as Excel, Word etcGood problem-solving skills sufficient to identify, analyze and resolve basic member issues/problemsExcellent interpersonal and communication skillsAbout Alterna SavingsAlterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.Working At AlternaWe are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running. We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above. Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.