Pharmacy Ward - Services Assistant

Job OverviewWe are seeking a motivated and reliable Pharmacy Ward Services Assistant to join our dynamic Ward Services team within the Pharmacy Department at Frimley Park Hospital.This role is ideal for someone with strong communication skills, a customer-focused mindset, and a methodical approach to work.You should be able to work independently as well as collaboratively within a busy team environment.Our Pharmacy Department is a forward-thinking, progressive service that is continually evolving to support the needs of the Trust.As we expand our team and enhance the clinical services we provide, you will play a key role in supporting safe and efficient medicines management on the wards.The successful candidate will be committed to professional development and must be willing to undertake a Level 2 Stock Management qualification in Pharmacy Services.This is an excellent opportunity to contribute to high-quality patient care while developing valuable skills within a supportive and innovative department.Main duties of the jobThe post holder will support the Ward Services Manager in delivering a prompt, accurate, and efficient pharmaceutical stock supply to all ward and clinic areas. A key part of the role involves regularly visiting wards to check, top up, and maintain medicine stocks, ensuring that all items are in date, stored safely, and available when needed for patient care.You will be responsible for identifying stock requirements, replenishing supplies, and liaising with clinical areas to ensure smooth service delivery.Additional duties include receiving, unpacking, and correctly storing incoming pharmaceutical stock in accordance with departmental procedures.You will also assist in assembling stock orders—picking, checking, and preparing items for timely delivery to wards and external clinics. Accuracy, good organisational skills, and attention to detail are essential to maintaining safe and effective medicines management across the Trust.Working for our organisationFrimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.Frimley Health Trust benefits on VimeoDetailed Job Description And Main ResponsibilitiesSupport the distribution of stock medicines and vaccines to wards, departments, community clinics and GP surgeries, ensuring supplies are in-date, appropriate and minimising wastage.Carry out ward top-ups, review stock profiles and liaise with ward staff. Maintain the safe custody of Ward Services stock and keep accurate records. Respond to routine enquiries from callers and visitors, handle incoming and outgoing telephone calls, and complete clerical tasks related to orders and documentation.Deliver small quantities of medicines to wards as required. Order, receive, check and store pharmaceutical products, ensuring correct stock rotation.Participate in internal checking programmes for bulk issues and ward stock orders. Monitor storage conditions and maintain associated records.Input and retrieve data accurately using the pharmacy computer system and assist with verifying stock levels.Support new staff by demonstrating assistant duties and work in line with standard operating procedures. Contribute to training and complete the Level 2 Stock Management qualification.Person specificationQualificationsEssential criteriaEducated to GCSE or equivalent, to include English and MathematicsLevel 2 Support Staff Course for Pharmacy Stock Management or willingness to undertake in 1st year of employmentSkills & KnowledgeEssential criteriaCustomer care experienceMethodical/logical approach to workAbility to work unsupervisedGood communicatorGood organisational skillsDesirable criteriaTraining in “Customer Care”ExperienceEssential criteriaExperience of orders, receipt and storage of goodsAbility to work as part of a teamBasic Computer skillsDesirable criteriaExperience of working with a wide range of people.Special RequirementsEssential criteriaThe ability to travel between sitesFrimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.Apply online now