Planning Support Officer

Job DescriptionAs a Planning Support Officer, you’ll play a vital role behind the scenes, providing the administrative and technical support that keeps our statutory planning service on track. Your work will help ensure that every application, consultation and decision is managed efficiently, transparently and in line with regulations – directly contributing to the growth and character of our borough.Working StyleYou’ll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.What You’ll Be DoingYou’ll provide essential administrative support across all areas of the planning process. From registering and validating planning applications to coordinating public consultations, your attention to detail and organisational skills will ensure everything runs smoothly.Your day might include issuing neighbour letters and site notices, uploading consultation responses, or preparing decision notices and planning advice letters. You’ll help keep planning records accurate and up to date, making sure all data is correctly entered, labelled and published in line with GDPR and local validation requirements.You’ll also support enforcement and tree work applications, assist with committee report packs and provide administrative help for planning appeals. As a key point of contact for residents and applicants, you’ll handle enquiries by phone and email, offering clear, friendly and accurate information.This is a fast-paced, high-volume environment where your efficiency, professionalism and teamwork will help keep the service operating to the highest standards.For further details, please review the Job Description and Person SpecificationWhat You’ll BringYou’ll be organised, motivated and confident managing a busy workload while maintaining exceptional accuracy. Experience in a customer-focused role is essential, along with strong communication skills and the ability to engage professionally with the public and colleagues.You’ll have experience working in a busy, customer focused environment, and have a good understanding of how a local planning authority works. You’ll also bring solid IT skills, including proficiency in Microsoft Office and the ability to learn and use digital systems for data management and record keeping.Above all, you’ll be a team player who takes their own initiative, works collaboratively and demonstrates our core values of Putting Communities First, Respect, Integrity and Working Together to deliver the best possible outcomes.Why join usAt RBKC, we’re all in – investing in our people, our communities and our future.You’ll be joining a supportive, high-performing planning department that values professionalism and innovation. We’ll invest in your development with structured career pathways, mentoring and access to training that helps you build your skills and confidence.In return, you’ll receive a competitive salary, generous annual leave and pension and the satisfaction of knowing your work keeps one of London’s most dynamic planning services running efficiently. You’ll be part of a team that values collaboration, encourages creativity and takes pride in delivering excellent service to residents.About UsKensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.This role is a perfect example of our ‘we’re all in’ approach. You’ll be the backbone of our planning service, ensuring every process runs smoothly and every resident receives a clear, transparent experience. Your precision, adaptability and dedication will help turn daily challenges into opportunities for growth and improvement – both for you and the service.Interview Details Interviews will take place in person the week commencing 24 November 2025.Ready to join us?We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the salary range.Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.