Platform & Content Manager

We are looking for an experienced Platform & Content Manager for our client – a leading retail company undergoing digital transformation. This key role will drive the ongoing development and optimization of digital platforms (web and app), ensuring seamless content delivery, product data accuracy, and a best‑in‑class customer experience across all digital touchpoints.The Platform & Content Manager will oversee the company’s website and app, ensuring they are user‑friendly, operate smoothly, and consistently present accurate information.Job scope:Monitor and optimize all customer interactions across digital channels (web and mobile) to ensure a seamless journey that drives satisfaction, loyalty, and advocacy Own the platform roadmap for web and app, managing backlog, prioritizing UX and performance enhancements, and aligning with business objectivesOversee daily content operations, including product catalogue management, translations, imagery, tagging, and SEO structureCollaborate with PIM and digital data teams to maintain content accuracy and consistencyPartner with marketing, CRM, and e‑commerce teams to support campaigns, activations, and customer engagement initiativesImplement test‑and‑learn cycles (A/B testing, heatmaps, click maps) to continuously optimize content and user experienceDefine and track key metrics for digital conversion, engagement, and overall CX performanceShape the CX vision and roadmap, driving omnichannel initiatives that integrate digital and physical touchpointsLead and mentor the CX team, managing external vendors and fostering cross‑functional collaboration. Establish governance frameworks and measurement standards to ensure consistent delivery of customer‑centric strategiesIdeal profile:8+ years of professional experience in digital business environments, with a strong focus on retail and e-commerceDemonstrate advanced digital literacy and a refined UX/UI sensibility, ensuring user-centric design and seamless customer experiencesApply data analysis expertise to interpret performance metrics, drive insights, and support informed decision-makingLead and coordinate complex initiatives through effective project management and cross-functional collaborationCommunicate clearly and persuasively across diverse stakeholders, maintaining alignment and trustOperate with an agile mindset, thriving in fast-paced, dynamic settings while adapting to evolving prioritiesSolve problems with creativity and precision, balancing innovation focus with attention to detailUtilize solid knowledge of CMS, PIM, analytics platforms, and UX/UI fundamentals to optimize digital processesEnsure data accuracy, attribution integrity, and manage multilingual content workflows to support global operationsChampion continuous improvement by integrating analytical thinking, innovation, and best practices into everyday workFluency in both Polish and EnglishOffer:Work in a leading retail organization trusted across EuropeCompetitive salary, career growth, and comprehensive benefitsDiscounts on company productsContinuous learning through training, courses, and webinarsOpportunities to improve language skills and collaborate internationallyLoyalty rewards, including jubilee awards, extra days off, and special discountsA supportive, knowledge‑sharing work culture