Platform Owner

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. Meet the Conversational Platform team. We build the contact centre tech that enables connections between our customers and colleagues, and more! We have an exciting 12-month fixed term opportunity for a Platform Owner to join us, based in either Auckland or Wellington. We're a tight-knit bunch comprising three teams, all working toward one shared goal; making it brilliantly easy for customers to connect with us through a smart, seamless communication platform. Whether it's voice, messaging, or self-service, we're here to make things flow - prioritising our customers and enabling our bankers and support teams to shine. Mō te Tūranga | About the Role We sat down with our Platform Manager, and they let us know the following about the role. What are some of the day-to-day tasks the person in this role will complete?Platform Roadmaps: Define and communicate a clear platform vision and strategy aligned with BNZ's strategic goals, driving the platform team towards operational excellence.Data-Driven Decisions: Apply data analysis and metrics to support decisions that enhance platform reliability, performance, and usability.Risk Management: Mitigate technology risks to ensure security, compliance, and resilience. Resolve incidents to meet recovery SLAs, conduct post-incident reviews, and prioritize actions to improve availabilityPeople Leadership: Lead a Business Analyst through all employee lifecycle stages-attraction, recruitment, onboarding, development, retention, and offboarding. Foster a culture of trust, collaboration, and accountability to drive performance and alignment with business goals. What is the team culture and environment like? We're a collaborative bunch who value open, honest conversations and continuous improvement. Everyone's got a strong sense of ownership over the customer experience - from keeping things running smoothly to finding ways to make them even better. We're big on learning, sharing what we know, and staying curious (especially when it comes to AWS and new tech). It's a safe space to speak up, try new ideas, and grow - no fear of failure here. At the heart of it all, we're customer-focused and data-driven, working together to build scalable, secure, and reliable contact centre solutions. What is the most exciting thing about this opportunity? We offer a unique landscape where our customers are both internal and external, making for a melting pot of opportunities. We've recently re-platformed to Amazon Connect, a SaaS solution at the core of our Contact Centre. You'd be joining at the perfect time - everything's fresh, cloud-native, full of possibility with none of the legacy drawbacks. The IVR and messaging channels are a greenfield playground, with smart technology patterns already in place. AI rolls off our tongues more-and-more. It's a rare chance to shape how things are done from the ground up, bring new ideas to life, and help redefine what a great customer experience looks like. What is the most challenging thing about this opportunity? The Platform Owner role offers the chance to drive the development of robust, scalable platform solutions that deliver sustainable business outcomes. You will support and develop your team while balancing your focus on maximising the value delivered by the team, ensuring alignment with customer needs, stakeholder expectations, and BNZ's strategic goals. What will success look like for the candidate in this role? Success in this role will be demonstrated by effectively driving the team towards operational excellence, ensuring alignment with customer needs, stakeholder expectations, and BNZ's strategic goals. The candidate will also be successful in promoting a culture of trust, collaboration, and accountability, and ensuring platform stability, scalability, security, and compliance. What technical skills are required this role? Backlog Management: Expertise in creating, prioritizing, and managing a product backlog effectively.Data-Driven Decision Making: Ability to use data and KPIs to inform prioritisation and product decisions.Agile Methodologies: Proficient in agile practices, including sprint planning and user story development.People Leadership: Experience in leading and developing technical teams through all stages of the employee lifecycle.Technical Knowledge: Understanding of software development processes and platform architecture. What attributes will this person display to be successful in this role? Proficient with data analysis to support decision makingExperience applying regulatory risk, security, and data compliance requirements to solutionsA good understanding of AWS cloud conceptsFamiliarity with Amazon Connect and the AWS ecosystemExposure to IVRs, Chatbots, modern web platforms and SaaS applications Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand Please note applications close Thursday 19 March 2026. This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many." Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.