Job Description
QStaffers is currently hiring Polish Customer Service Representatives for one of our partners, a leader in the outsourcing and offshoring consulting services.Responsibilities:Handle customer inquiries via phone, email, and chat in a professional and timely manner.Provide accurate information about products, services, policies, and procedures.Resolve customer issues and complaints efficiently while maintaining a positive attitude.Record and update customer interactions in the company’s CRM or ticketing system.Follow up with customers to ensure their concerns are fully addressedEscalate unresolved issues to the appropriate department or supervisor when necessary.Meet or exceed KPIs such as response time, customer satisfaction (CSAT), and first-call resolution.Collect customer feedback and report insights to improve processes and services.Stay up to date with company updates, new products, and policy changes.Requirements:Polish level must be B1+ or B2Fresh graduates are welcome to apply.Undergraduate students are welcome to apply. However, applicants must not be currently enrolled in full-time academic programs (such as university attendance, diploma programs, courses, or master’s degrees) that could affect their availability for work.Work Setup:On-site with Rotational shifts.Flexible Working Hours for females.Benefits:Competitive SalaryTransportation is provided across Cairo and Giza.Full medical and social insurance coverage.Paid training.Career development in one of the world’s leading BPOs.
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