Polish Speaker

Role OverviewWe are seeking a proactive and empathetic Polish-speaking Customer Service Representative to join our dynamic team in Cairo. In this role, you will be the primary point of contact for our Polish-speaking customers, ensuring their inquiries and issues are resolved efficiently and professionally.Key ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in polish.Provide accurate information about products, services, and company policies.Handle customer complaints, providing appropriate solutions and alternatives.Collaborate with internal departments to resolve complex issues.Maintain detailed records of customer interactions and transactions.Identify and escalate priority issues to the appropriate channels.QualificationsFluency in Polish (B2-C1 level) and English.Previous experience in customer service or a related field is preferred.Strong communication and interpersonal skills.Ability to multitask and manage time effectively.Proficiency in using customer service software and tools.Problem-solving skills and a customer-focused mindset