Polish Speaking Email Support Agent - Only Emails - Work In Sofia

Mercier Consultancy MD is excited to announce an opening for a Polish Speaking Email Support Agent, based in Sofia. This unique role focuses exclusively on providing email support to our Polish-speaking customers. As part of our dynamic team, you will help clients resolve their inquiries efficiently while ensuring exceptional customer satisfaction.Key ResponsibilitiesRespond promptly and professionally to Polish-speaking customers through email correspondenceHandle inquiries related to products, services, and general customer support issuesProvide detailed and accurate information to customers to resolve their queries effectivelyDocument all interactions and maintain thorough records in our support systemCollaborate with internal teams as needed to ensure customer issues are fully resolvedStay updated on company policies, product offerings, and industry trends to provide informed supportRequirementsFluency in Polish (both written and spoken) is essential; knowledge of English is advantageousPrevious experience in email support or customer service roles is preferredExcellent written communication skills and attention to detailAbility to manage multiple inquiries and respond promptlyProficiency in using email and customer support softwareStrong problem-solving abilities with a focus on customer satisfactionWillingness to work from our office in Sofia, BulgariaBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingMonthly Performance BonusWelcome BonusHealth InsuranceMonthly accommodation bonusAnd Much More ..