Pooled Service Manager with Spanish US time

Job DescriptionDo you love to sleep in and consider yourself a night owl? Are you fluent in Spanish but do not have much chance to practice it? Then, this is the ideal job for you!!!Pooled Service Manager (SM) ensures that company´s products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic MNC’s.The SM has ownership of the Customer Service Experience (customer satisfaction) and builds relationships of trust and integrity whenever possible and needed with aligned (pooled) customers by demonstrating a comprehensive understanding both of the customers’ business requirements and the client´s products and services that are used to support these requirements.SM owns the customer experience, acts as a “gap filler” and builds relationship within the company and other service provider groups to ensure that people within these groups understand and respond to Client and SM requests and requirements.Additional information: Working hours: US time (13:30 - 22:00 CET) Language skills:English (fluent)Spanish (fluent) Possibility of working fully remote within Slovakia Complete training providedYour ResponsibilitiesMain duties: Point of Client escalation Point of internal escalation and enquiry Supporting across Assurance, Delivery and Billing All products and services including NI and 3rd party Providing Client facing reports (ad hoc and rare need only) Maintaining Customer specific service guides Participation/Leadership on Client callsExtra ad hoc duties that might be applied: Analysis and recommendations based on available data/reports Including capacity management, site resiliency Creating and managing Service Improvement plansOur RequirementsCandidates with education suit the position: Secondary with school-leaving examinationFollow-up/Higher Professional EducationUniversity education (Bachelor's degree)University education (Master's degree)Postgraduate (Doctorate) Language skills:English - Advanced (C1) and Spanish - Upper intermediate (B2)The position is suitable for a fresh graduate - YESPersonality requirements and skills: Spanish and english language is a must Ability to work under pressure and when required Proactive approach to avoid issues and risks. Very good interpersonal skills: Empathy; Respectfulness; Ability to lead corrective action; persuasive and diplomatic. Common sense is the key! Ability to multitask in a complex environment and deliver to timescales. Pragmatic, lateral thinking and problem-solving skills. Analytical and resourceful Presentation skills Ability to work in isolation and on own initiative in highly pressured situations.Benefits Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies International, diverse, and inclusive working environment – get experience in global projects for worldwide leaders and enjoy multinational teams Referral Program – enjoy cooperation with your colleagues and get the bonus 5/10 years NATEK club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus Bonuses for Personal Events – we congratulate you on important events of your life: giving birth to children, university graduation, etc. Benefit Plus (Cafeteria) – use our e-shop with corporate benefits like travel, theatre tickets, books etc. Multisport Club Card Technical and Personal training – we are investing in your skills growth Language courses 1 paid day off for volunteering – we are supportive of all charity ideas Meal contribution directly to your account Education – benefit from our know-how, learning courses and certificates and IT events – be part of community of leaders of the industry and take part as a speaker or a visitor