Information Technology Support Specialist

Job Description. Job Title: Monitoring Support SpecialistLocation: Zagreb, CroatiaJob Type: B2B contractMonday & Tuesday day shift - 12 hours (4 hours over time)Wednesday - not working dayThursday & Friday night shift - 12 hours (4 hours over time)About the Role: We are looking for a dedicated Monitoring Support Specialist to join our team in Zagreb. The ideal candidate will provide technical support while also handling system monitoring tasks. Even if you have 6 months of experience in monitoring, we encourage you to apply. This is an excellent opportunity to further develop your technical support skills in a permanent role with career growth opportunities.

Key Responsibilities: • Provide technical support to users, ensuring that all issues are resolved promptly. • Monitor system performance and ensure all services are running smoothly. • Respond to incidents, alerts, and outages, troubleshooting and escalating as needed. • Collaborate with cross-functional teams to ensure seamless operations. • Perform regular system checks and routine maintenance tasks. • Document issues and their resolutions for knowledge base improvement. Skills and Qualifications: • 6+ months of experience in a monitoring role. • Previous experience in a technical support or helpdesk role. • Basic understanding of monitoring tools (e. g. , Nagios, Zabbix, SolarWinds, etc. ). • Ability to troubleshoot and resolve technical issues efficiently.

• Good communication skills, both verbal and written. What We Offer: • Permanent role with competitive salary. • Opportunities for career progression and skill development. • Hybrid work model (if applicable). • Collaborative and supportive work environment