Print Technical Support

Technical Skills: Administrative English 90% to 95%Customer service experience.Mechanical, electrical, electromechanical, or electronic technician, or with Engineering studies in the same branches: Electricity, Electromechanical or Electronics.Experience in repairing and maintaining Laser printers or photocopiers (Required).Basic office package knowledge Excellent communication skills – both oral and written, as well as a pleasant voice for effective communication.Ability to manage pressure.Good management skills, and the ability to pay attention to details.Good organizational, interpersonal, and critical thinking skills.People’s skills: The service officer needs to have the right skills to be able to relate well with diverse groups of customers.Computer proficiency: The customer service officer must be able to operate the computer and other related gadgets.Initiative-taking and enthusiastic. Possess administrative skills, and the ability to work as part of a team.Ability to multitask and be flexible.Proficient in MS Office 2013, 2016 and must have knowledge of O365.Services: Creating cases for customers in the commercial area. • Call service to support groups.Transfer calls to support groups.Behavioral Skills: Professional demeanor, initiative to work independently, but also ability to accept and follow instructions. Collaborate closely with internal teams to identify system requirements. Certifications Needed: Not mandatory however Engineering studies in the same branches: Electricity, Electromechanical or Electronics is a plus.Years of experience needed - 6 months to 1 year, but not mandatory.800,000 Colones per month.