PRN- Patient Recruitment Specialist (Remote, U.S.)*

Profound Research:Profound Research seeks to drive clinical innovation by partnering with community physicians to offer clinical research as a therapeutic option to their patients. Profound enables providers with the right people and tools to launch clinical research operations, often for the first time, to offer new care pathways to patients. Profound Research is looking to grow its energetic team inspired by changing how patients and providers engage in clinical research.  Our Mission: Improving Lives by Providing Advanced Therapeutic OptionsOur Vision: Creating the Absolute Best Patient-Physician Experience in Clinical ResearchOur Values:Compassion: We value the patient-physician relationship above all else and are committed to a service-oriented approach to all interactions.Urgency: We work hard and practice selflessness, acting swiftly and decisively to meet the needs of our patients, partners, and colleagues. Solution Orientation: We are relentlessly positive, and we communicate directly to efficiently identify and implement effective solutions. Excellence: We insist on excellence, holding ourselves accountable and empowering each other to deliver best-in-class service while maintaining the highest ethical and scientific standards. Profound Ethos Physicians are the Vanguard  All Decisions Improve Patient Care  Never Compromise Quality  Why this Role Exists: The Patient Recruitment Specialist should exhibit a platinum level of customer service, acknowledging and greeting patients with a smile, eager to answer questions and exhibiting an unparalleled attention to detail, while maintaining thorough data records.The Patient Recruitment Specialist is involved with all aspects of patient recruitment from initiating advertising, chart screening, through initial patient contact to scheduling for first visits or follow up visits. This position is embedded in a clinical trial site and reports to an offsite manager, Senior Director of Patient Recruitment & Engagement. It is important that this person is able to function as part of a team that is dispersed across the nation, while also building comradery with the research teams at sites in the greater Detroit metro area.ResponsibilitiesAs the first point of engagement with patients, create a customer service experience filled with empathy, compassion, and kindnessAvailable to place outbound recruitment calls to patients interested in participating in clinical researchAvailable to respond to/answer inbound recruitment calls from patients interested in participating in clinical research, within 24-48 hoursAccurately complete study pre-screening and screening checklist. Drive enrollment and retentionInteract with potential clinical trial participants to recruit, assess eligibility criteria, determine patient/subject availability, and coordinate appointmentsDemonstrate knowledge of clinical research protocols including inclusions/exclusionsDemonstrate knowledge of effects and side effects ofDemonstrate knowledge of Good Clinical Practices and FDA regulationsDemonstrate knowledge of Profound Research’s Policies and ProceduresObtain and maintain potential outreach targets, by therapeutic area, before study startsDrive patient enrollment and retentionMaintain proficiency within CTM system: database maintenance, patient scheduling, and patient screening logsMaintain up-to-date data entry across all platforms and databasesAdept at using third party platforms for reviewing and addressing inbound patient leads (i.e., Trial Partners)Communicate with Senior Director of Recruitment & Engagement, Clinical Research Site Managers/Directors, Study Coordinators, and support staff regularly with status reportsMaintain records of study advertising responses by individual studyOccasional attendance at community events (screenings, etc.), health fairs or events to promote Profound ResearchRequirementsTelecommunications/call center experienceTelephone presence and elite customer service etiquette: while performing regular duties, it is regularly required to talk on the phone allComfortable with medical terminologyComfortable with basic data input: use of a computer to complete telephone logs and other data entrySales experiencePreferred QualificationsAssociate degreeTravel RequirementsOccasional travel may be required in this position (less than 1 week per year)Physical Requirements Prolonged periods of sitting at a desk and working on a computer, standing and walking Must be able to lift 25 pounds at times Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyesWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.