Problem Management Coordinator_Iasi_1 year contract

Who we areVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and PortugalAbout this RoleWe are seeking a Problem Management Coordinator to manage problems and defects across IT applications and systems (software, infrastructure, network) used by Vodafone customers. This role involves initiating and coordinating corrective and preventive technical solutions, ensuring permanent resolution of issues and reducing incidents through proactive analysis and collaboration with technical teams.What you’ll doOversee the development, implementation, or modification of software and hardware projects, applying Agile methodologies.Coordinate technical defect analysis and involve relevant technical teams to identify root causes and implement permanent and temporary solutions.Lead technical project teams to complete outstanding actions within agreed parameters.Provide regular updates, communications, and recommendations on project and investigation status.Initiate and manage projects aimed at reducing incidents through analysis, alert centralisation, and collaboration with technical teams.Who you areExperienced in managing problem tickets, software defects, and IT systems using ITSM tools such as BMC Remedy.Skilled in coordinating sessions with technical teams to identify, document, and resolve problems and defects using methodologies like 5 WHYs and Fishbone.Strong knowledge of ITIL processes and general infrastructure services (Office IT), software, hardware, and network applications.Excellent communication and stakeholder management skills, with fluency in English.Proficient in technical project coordination and operational escalation management.Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What's in it for youHybrid way of working: 2 days per week/ 8 per monthMedical and dental servicesLife and hospitalization insuranceDedicated employee phone subscriptionTake control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.Special discounts for gyms and retailersAnnual Company BonusOngoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills You get to work with tried and trusted web-technologyWe let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.Special Paternal Program - 4 months of paid paternity leaveWhat skills you will learnAdvanced problem management techniques and ITIL best practices.Hands-on experience with ITSM tools and technical project coordination.Cross-functional collaboration and stakeholder engagement in a global organisation.Join UsAt Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.AlertApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.#JDEnhancedByTARAFollow us on social media and #StayConnectedLinkedInFacebookInstagramYou can also chat with our employees to learn more about our projects: Click here