Process Excellence Manager

Senior Manager – Process Excellence (Sales and Service Operation at Ola Electric)Location: Bangalore, IndiaCompany: Ola ElectricOla Electric is building India’s most advanced two-wheeler EV ecosystem. To scale this mission, we are looking for a Senior Manager – Process Excellence who can completely reimagine, redesign, and transform core business processes across Sales, Service, Parts, Warehousing, and Revenue Operations.This is not a maintenance or incremental improvement role. We are looking for a leader who thrives in zero-to-one and ten-to-hundred transformation—someone who can build clean, frictionless, tech-led processes and create a minimal human-intervention operating model for a high-speed, high-volume EV organization.Key Responsibilities1. Enterprise Process TransformationRedesign end-to-end processes across Sales, Service, SCM, Warehousing, Parts, and Revenue using first-principles thinking.Replace legacy practices with automation-first, technology-enabled workflows.Build a unified operating system that ensures speed, predictability, and minimal manual intervention.2. Rapid Diagnostics & Problem SolvingConduct deep-dive analyses to identify root causes of operational issues—leakages, delays, process gaps, and system inconsistencies.Implement quick corrective actions and convert them into scalable, repeatable processes.3. Tech + Process IntegrationCollaborate with Product and Engineering teams to convert redesigned processes into systems, dashboards, controls, and digital workflows.Ensure all processes are measurable, auditable, and optimized through data.4. Cross-Functional LeadershipAlign and influence stakeholders across Sales, Service, SCM, Finance, and Field Operations.Drive adoption of new processes across a large and distributed network.Build a culture of process discipline where teams operate by design—not habit.5. Governance, KPIs & Control MechanismsDefine and implement KPIs for all redesigned processes.Establish governance mechanisms such as control towers, audits, RCA loops, and performance reviews.Ensure operational excellence at scale with consistent and predictable outcomes.What You Bring8–15 years of experience in Process Excellence, Business Transformation, Operations Consulting, or large-scale Ops roles.Experience in high-scale industries such as Auto/EV, E-commerce, FMCG, Manufacturing, 3PL, or Consulting.Strong capability in designing processes from scratch (not just optimization).Exposure to Lean, Six Sigma, S&OP frameworks (certifications preferred).Ability to thrive in a fast-paced, high-ambiguity environment.If you’re passionate about building world-class systems and want to shape the future of India’s EV ecosystem, we’d love to hear from you!Apply now and be a part of the transformation.