Process Executive

Freshers and Graduates Can also Apply: On-Site- WarsawJob Description:Driver Registration Support Agent (on-site)As a Customer Support Agent you will play a key role in ensuring a seamless experience for our Drivers. In this role, you will be the first point of contact for Drivers, providing in-person assistance, guiding them through the registration process, and resolving their inquiries with professionalism and efficiency. Your expertise in services will allow you to deliver accurate information, assist with compliance checks, and drive lead conversions by helping potential Drivers onboard with the right partners.Registration Support -Proactively reach out to Drivers stuck in the funnel, offering clear instructions and guidance on documentation requirements.Pledge same-day resolution for all Driver communications, ensuring quick and efficient support.Driver Support -Engage with Drivers in-person, addressing their inquiries with professionalism and efficiency to enhance their overall experience and drive business growthProvide accurate information to Client's customers about our mobility and logistics services.Assist in converting potential leads by guiding prospective Drivers through the sign-up process and recommending suitable partner options to facilitate their onboardingHandle Driver’s complaints, offering appropriate solutions and alternatives while maintaining calm and professional demeanor to ensure a positive resolution and uphold company standards.Record all Driver interactions in customer service database.Maintain a deep knowledge of services to provide efficient back-office and front-line support through proactive suggestions.Driver Physical Verification - Conduct Driver Physical Verification in accordance with Bolt processes and local regulations, ensuring efficient and courteous service.Document Compliance - Verify submitted driver documents for compliance with local legislation, contributing to Partner activation and conversion.Role: Process ExecutiveType of contract: Contract to Mandate(Umowa Zlecenie)Working days: Monday to FridayStarting date of work: Immediate Joiners RequiredWork Shift: 10AM to 2PM CET (or) 2PM to 6PM CET (Rotational between 2 Agents)Need someone who can adapt to Full-Time as well if required.If this is something you are looking for, We want to speak with you, Do Provide certain details to proceed with your Profile, Forward a mail to priyadharshini.m@aceolution.comNotice Period:Current Location:Polish Native (Yes/ no):Available time for a quick 15min call for Today/Tomorrow:Updated CV: