Process Manager

Manager – Business Process Excellence & AssuranceLocation - Hyderabad (Onsite)Role PurposeTo lead NxtWave’s Business Process Excellence & Assurance function - driving operational excellence, execution discipline and continuous improvement across the organisation. The role focuses on building data-led, scalable and efficient business processes that enable consistent delivery and sustained growth.About the RoleWe’re looking for a strategic hands-on leader to manage NxtWave’s Business Process Excellence & Assurance team - a fast-growing group responsible for identifying process gaps, strengthening execution and driving measurable improvements across all business functions.This role is ideal for someone who thrives at the intersection of operations, data, quality assurance and problem-solving. You’ll lead multiple improvement projects, connect insights across functions and turn operational data into clear, actionable strategies.You’ll collaborate closely with business heads, ensure every initiative is tracked to closure and build systems that make NxtWave’s scale story structured, efficient and sustainable.Key ResponsibilitiesTeam Leadership & Delivery ManagementLead, coach and expand a team of Business Process Excellence & Assurance Specialists.Define quarterly project roadmaps and ensure timely completion of all assigned initiatives.Maintain high standards of analytical rigour, report quality and stakeholder communication.Process Review & OptimizationOversee process reviews across Sales, Product Delivery, Marketing, HR and Support teams.Identify improvement opportunities, design better workflows and ensure consistent execution across functions.Drive closure of improvement actions and ensure measurable impact post-implementation.Data Analysis & Insight GenerationUse business data to identify performance gaps, delays or inefficiencies.Translate findings into simple, insight-driven reports for leadership.Build dashboards that track process health, performance trends and improvement metrics.Cross-Functional CollaborationWork closely with business heads and function leads to align priorities and track outcomes.Represent the team in leadership reviews and ensure all agreed actions are executed.Document learnings and build standard operating frameworks for repeatable success.What We’re Looking For:Experience & Background4+ years of experience in Process Excellence, Business Operations or Strategy & Performance roles.Minimum 2 years leading teams or cross-functional projects.Prior experience in EdTech or Service Operations preferred.Analytical & Technical SkillsStrong command of data analysis tools (Excel/Sheets; exposure to SQL or BI tools is a plus).Ability to draw insights from data and link them to business decisions.Familiarity with process design and improvement frameworks.Leadership & Execution SkillsProven ability to translate strategy into execution.Strong project management and stakeholder handling capabilities.Track record of driving change through structured thinking and collaboration.Mindset & Growth OrientationDetail-oriented, structured and outcome-driven.Comfortable navigating dynamic, fast-scaling environments.Enthusiastic about leveraging AI and automations to make processes smarter and faster.CommunicationExcellent presentation and storytelling skills - able to simplify data and influence decisions.Work Profile:Working Days: 5 days (Mon - Fri)Work Mode: Work-from-Office, HyderabadCompensation: As per industry standardsAbout NxtWave:NxtWave is one of India’s fastest-growing tech upskilling organisations. An official partner of the National Skill Development Corporation (NSDC) and a World Economic Forum Technology Pioneer (2024), our mission is to bridge the gap between education and employability. Our programs equip youth—many of them first-generation graduates-with industry-relevant technical skills and a job-ready portfolio.To date, NxtWave has learners across 35 states and Union Territories with alumni hired by 2,000+ companies, including Google, Amazon, Nvidia, Goldman Sachs, Oracle, and Deloitte, delivering tangible hiring outcomes.Founded by Rahul Attuluri (ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur), NxtWave has raised ₹275 crore, led by Greater Pacific Capital. Founders Anupam Pedarla and Sashank Gujjula were recognized in the 2024 Forbes India 30 Under 30 for their outstanding contributions to transforming tech education in India.Why Join UsYou’ll lead one of the most cross-functional and data-driven teams in the organisation and work directly with business heads to enhance efficiency, predictability and scale.This role offers a unique opportunity to shape how NxtWave builds scalable systems, while working at the forefront of operational excellence and AI-enabled transformation.If you enjoy solving business problems, building structure from complexity and leading high-impact teams - this is the place to grow.