Product Manager for ServiceSG

[1 year contract, renewable]Job OverviewServiceSG aims to transform how citizens experience public services — moving from a system where people must navigate multiple agencies to one that is integrated, personalised, and seamless, where the Public Service “Knows and Serves You as One, and with Heart.”Our omni-channel service delivery system brings together LifeSG, a central digital platform, a network of ServiceSG Centres, and a central contact centre.Together, we integrate over 600 government services across key citizen life moments, working with agencies to streamline systems and processes for a smooth, consistent experience — whether online, on the phone, or in person.As part of this transformation, you will collaborate with our scrum team of technologists and various government agencies to inform product, design, and strategy decisions that shape the digital experience of public services. This role calls for strong analytical thinking, interpersonal skills, and design judgement.You will work closely with designers, engineers, business analysts, and product managers to deliver features that enhance citizen experience and improve agency efficiency.This position is with the ServiceSG team located at The Treasury.What To ExpectWorking closely with the lead in the product strategy team, you will serve as the guardian to ensure consistency and quality across agency integrations, feature development, and platform enhancements, while maintaining a cohesive user experience aligned with the platform strategy.Within your first month...You have understood the overall product strategy, did a stock take on the status of the project, and contributed service design, planning and strategy for concurrent active sprints.By the end of 3 months...Clear ownership of one or more initiativesGood working relationships with internal and cross-agency stakeholdersA reliable delivery cadence and transparent reportingDemonstrated understanding of policy–tech–service relationshipDelivered small but meaningful progress toward citizen or service impactAfter 6 months...Demonstrates understanding of both delivery and governanceIs trusted by internal teams and agency partnersHas delivered tangible progress toward citizen-facing or service goalsIs starting to shape better practices for delivery and coordinationBeyond that...You Will Continue To Solve Problems Such AsHow can we...○ create a seamless experience for citizen across e-services○ help citizen complete the service with ease○ resolve the agency pain point and improve ops efficiency○ use data to improve government servicesHow to succeedProduct and user-centric mindsetA desire to serve the public through the use of technologyUnderstanding of user-centered design principlesYou need to be able to grasp the use case and come up with the task flows in a short span of timeYou are able to drive product solutions that serve the goals of both the users and stakeholdersYou are collaborative and understand that co-creating a product with the teamand stakeholders will have a higher chance of it being the best productYou identify the most efficient path to conceptualize, validate, and launch a product feature. You champion an agile and lean approach.You are inherently data-driven, leveraging user research and analytics to inform and validate product decisions.You yearn to analyse user feedback and activity, and iterating the design to enhance user experienceTechnologist at workYou are meticulous and possess good problem solving skillsYou are abreast with current technologies and trends as with future and/or upcoming technologies.Strategist at heartStrategists hardly work alone. You have to work well with your scrum team and agencies to strategise the product direction together.Good organisational, presentation and listening skillsBe flexible, be a team player, solve problems, and contribute to the UX and product team’s success.Preferred (Additional Requirements)At least 4-5 years of professional experience in product management, working on end-to-end delivery. That would include experience in facilitating workshops, gathering requirements, usability testing and envisioning flow.Demonstrated experience in agile project management, understanding design methodologies, best practices and standards would be a strong advantage.