Product Manager, Legal Technology

Exciting opportunity to join a prestigous law firm as a Legal Technology Product Manager. The role is responsible for leading the end-to-end lifecycle of legal technology products that support the global practice groups. This individual will be responsible for creating a roadmap of Legal Technology solutions that meet current business objectives and forecasting future product trajectory. This role blends strategic product leadership with hands-on support, acting as both a driver of innovation and the firm’s subject matter expert in legal technology.The Product Manager will maintain deep expertise in the firm’s legal technology stack, acting as a key resource for both business users and technical teams. This role requires strategic thinking, service excellence, and a deep technical understanding of legal practice and change management.Essential Job Duties & ResponsibilitiesProduct Lifecycle ManagementOwn the full product lifecycle: idea intake, discovery, requirements gathering, design, testing, implementation, adoption, and sunset.Facilitate functional and technical requirements by maintaining a well-defined roadmap and collaborating with Practice Solutions Managers during scoping activities.Manage 3rd party vendors where applicable to ensure the product continues to meet the Firm’s needs, including influencing the product roadmap and evaluating the vendors’ performance.Prioritize product backlogs across products within your portfolio.Manage delivery schedules and communicate progress, risks, and milestones to stakeholders.Cultivate a UX-first mentality and culture when defining workflows and user interfaces for new and existing productsMonitor product usage and gather product feedback from users; continuously iterate on and improve solution.Legal Technology Subject Matter ExpertiseAct as the in-house expert on firmwide and practice-specific legal technologies (e.g., CLM, document automation, AI tools, transaction platforms).Stay abreast of legal tech trends, capabilities, and vendor roadmaps to inform firm direction and platform evolution.Liaise between the legal teams, vendors and other Firm support teams to ensure support of practice-specific tools.Work closely with IT teams including infrastructure, development, and testing teams to support releases, software/hardware upgrades, server upgrades, etc.Support, Training & AdoptionProvide direct day-to-day support to attorneys, legal teams and clients; including onboarding, user provisioning, access setup, and workflow troubleshooting.Lead live demos and training sessions for new users and teams adopting new technologies.Develop and maintain clear user guides, training materials, job aids, FAQs, and internal documentation.Promote technology adoption through targeted communications, tutorials, and ongoing engagement with practice groups.Implementation & Change ManagementTrack platform usage, impact, and satisfaction to inform optimization.Continuously identify opportunities to improve legal operations through automation or innovation.EducationBachelor’s degree – requiredAgile or Scrum certification is a plusSkills And Experience5+ years’ experience in product management implementing and/or supporting software (AI solutions preferred); development, including experience leading Agile ceremonies, such as sprint planning, backlog grooming and retrospectives.Broad technical fluency across multiple product types and platforms; familiarity with legal technology or law firm environments is a strong plus. Strong project management capabilities, with the ability to manage multiple time-sensitive priorities simultaneously. Self-motivated and proactive, with exceptional analytical, organizational, and problem-solving skills. Demonstrated ability to write clear and effective product documentation, including user stories, training guides, and release notes. Exceptional verbal and written communication skills, with the ability to collaborate professionally and confidently with a diverse range of stakeholders, including attorneys, senior leadership, IT teams, and external vendors. Flexible and resilient, able to adapt to shifting priorities and maintain a calm, focused approach in high-pressure situations. Proven ability to work independently with minimal supervision, while also thriving in collaborative, team-oriented environments. Strong client service orientation, committed to delivering high-quality support to both internal stakeholders and external clients. Strong learning agility with a demonstrated ability to quickly master new technologies, tools, and platforms. Skilled in communicating complex technical concepts and developing compelling, user-centric messaging that promotes understanding and adoption. Exercises sound judgment and discretion in all interactions and decision-making processes.