Product Manager

The Premium Communications and Engagement Platform Product Manager is responsible for defining and executing the roadmap for Meridian’s Interactive Voice Response (IVR), Online Chat and text message solutions. This role partners closely with fellow Product Managers/Product Owners, Engineering, and cross-functional stakeholders to deliver value across multiple Scrum teams.This position balances strategic thinking with hands-on execution—connecting enterprise priorities to day-to-day product decisions while fostering collaboration, innovation, and clarity across teams.What You’ll DoProduct Roadmap and PrioritizationDefine, prioritize, and manage a roadmap across multiple Scrum teams, ensuring alignment to value, feasibility, and business impact.Author and govern epic hypothesis statements, lean business cases, and acceptance criteria.Connect product initiatives to enterprise strategy and business outcomesCustomer, Market & Data-Driven InsightsConduct user research and competitive analysis to understand member needs, behaviors, and market dynamics.Identify opportunities for product improvement, innovation, and differentiation.Measure product success using KPIs, outcomes-based metrics, and customer feedback, adjusting priorities as needed.Cross-Functional Collaboration & DeliveryPartner closely with cross-functional teams including Engineering, Program Management, Business Development, Marketing, and other business units to deliver customer and business value.Work with stakeholders to analyze, refine, prioritize, and clearly communicate member needs, scope, and requirements.Support coordination across value streams to improve alignment and execution.Communication, Influence & Go-to-MarketClearly communicate product decisions, priorities, and trade-offs to stakeholders at all levels.Support day-to-day go-to-market activities in collaboration with Marketing and Business Development.Build strong working relationships with leadership, peers, and delivery teams.Conduct training to enables Sales Engineers to demo the solution, and support demos as neededLeadership & InnovationPromote continuous improvement through collaboration with Engineering Management and the Value Management Office (VMO).Take initiative in thought leadership, innovation, and creative problem-solving.Adhere to all Meridian corporate policies and procedures.Perform additional responsibilities as assigned; travel as required.What You’ll BringMinimum Qualifications4+ years of experience as a Product Manager, Product Owner, Business Analyst, Project Manager, or similar role supporting complex, enterprise applications.Working knowledge of Scrum and Agile software development methodologies.Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).Skills & CapabilitiesStrong business acumen and customer-centric mindset.Strong collaborative mindset with the ability to work independently and across teams.Excellent written, verbal, and presentation skills.Ability to influence without authority and drive alignment across stakeholders.Strong analytical, critical-thinking, and problem-solving skills.Comfort operating in a fast-paced environment with multiple competing priorities.Proficiency with Microsoft Office tools (Word, Excel, Outlook).Solution-oriented, adaptable, and eager to learn.Attention to detail, and accountability for delivering high-quality, reliable user experiences.Preferred QualificationsPragmatic Certified Product ManagerSAFe Lean Portfolio Management (LPM) certificationWhat We OfferOutstanding Medical/Dental/VisionEducation/Training ReimbursementOn-Site Education CoursesFlexible Spending AccountHealth/Wellness ReimbursementExcellent Life and AD&D insurancePaid Time Off: Eligible to begin accrual from date of hire; accrual amount based on years of service. Beginning accrual rate equivalent to 22 days per year. 10 holidays which include the day after Thanksgiving, and Christmas Eve. Up to 240 hours of PTO can roll over to the following year.Volunteer Time: 8 hours per yearRetirement: Robust 401K. Following one year of eligible service, the Company contributes in two ways: (1) match of 100% of each dollar you contribute on the first five percent (5%) of eligible compensation, and (2) Employer basic contribution of 4% of base salary (with increases in basic contribution percentage based on years of service). Employees are 100% vested in Company funded contributions from the date they enter the plan.About UsWe were formed in 1976 by a group of Electric Membership Cooperatives with a vision for a single enterprise solution provider to serve data processing, IT, and operational needs to cooperatives, public utility districts, and municipal utilities. Through carefully curated acquisitions and partnerships, Meridian Cooperative has unified multiple leading-edge companies under its umbrella to truly execute that vision. Today, the Meridian Suite serves over 500 utilities across the country with industry-leading enterprise software solutions.