Product Manager

Job DescriptionWhat is the opportunity?We are seeking a detail-oriented and collaborative Product Manager to join our Domestic Payments team. Reporting to the Director, Domestic Payments, this role serves as support for our ACH (Electronic Funds Transfer) product, ensuring seamless day-to-day business operations. The successful candidate will work closely with the Director and Lead Product Manager to support critical ACH transactions, resolve payment discrepancies, and maintain compliance while fostering strong relationships with internal teams and external partners.What will you do?Act as the “go-to person” for ACH product expertise, providing timely support and guidance to stakeholders.Monitor and resolve payment discrepancies, ensuring accuracy and efficiency in transaction processing.Collaborate with cross-functional teams (e.g., Operations, Compliance, Technology) and external partners to optimize workflows and maintain compliance with regulatory standards.Support the Director and Lead Product Manager in strategic initiatives to enhance ACH product performance and client satisfaction.Analyze transaction trends, identify risks, and implement process improvements to mitigate issues.Ensure adherence to internal policies and regulatory requirements for electronic funds transfers.Product Support Responsibilities:Data Analysis and Synthesis: Analyze and interpret payment and customer data, including volumes, revenues, and key metrics, to drive informed decision-making.Process and Product Improvement: Identify opportunities for enhancement, prioritize initiatives, and apply project management methodologies to lead projects from concept to successful implementation.Documentation Management: Update and maintain sales and operational procedure documentation (PPL) and folios to reflect changes resulting from project updates or process improvements.Issue Resolution and Escalation: Address day-to-day operational issues and escalate complex cases (e.g., fraud alerts, system errors) to senior management or Payments Canada as needed.Incident Tracking and Reporting: Maintain comprehensive logs of incidents, including interactions with other financial institutions (FIs), resolutions, and follow-up actions to ensure accountability and transparency.Testing and Verification: Participate in User Acceptance Testing (UAT) and Post-Implementation Verification (PIV) to validate system functionality and ensure seamless deployments.Operational Excellence: Proactively identify and address operational gaps in a deadline-driven, client-focused environment, with a strong emphasis on reducing costs, eliminating inefficiencies, and ensuring timely problem resolution.What do you need to succeed? Must-have:Agile Methodology Expertise: Proven experience working within Agile frameworks, with a strong understanding of iterative development and collaborative workflows.Advanced Technical Proficiency: Expert-level skills in Microsoft Excel (data analysis, automation, and modeling) and PowerPoint (executive-level presentation design and storytelling).Strategic Analytical Capabilities: Strong business analysis skills, with a demonstrated ability to dissect complex problems, identify root causes, and develop data-driven solutions.Prioritization and Intake Management: Skilled in evaluating and prioritizing new work requests, balancing competing demands, and aligning initiatives with strategic objectives.Executive Communication Excellence: Exceptional written and verbal communication skills, with a proven track record of effectively engaging partners, senior leaders, and diverse audiences.Operational Excellence: Outstanding time management, organizational skills, and attention to detail, ensuring timely delivery of high-quality outcomes in fast-paced settingsCross-Functional Collaboration: Exceptional ability to work effectively with diverse teams and functions, fostering strong partnerships and aligning efforts toward shared goals.Consulting and Customer Service Orientation: A proactive, business-partner mindset with a focus on delivering value, understanding client needs, and providing actionable insights.Payment Industry and Banking Expertise: Demonstrated experience in the financial services sector, with a strong background in payment processing, banking operations, or related functions, ensuring a deep understanding of industry standards, regulations, and best practices.Nice to have:Canadian Payments Landscape Knowledge: Deep familiarity with Canada’s payment systems, including ACH (Automated Clearing House) and EFT (Electronic Funds Transfer) processes, regulations, and industry trends.Complex Project Leadership: 5–7 years of experience managing multifaceted projects, coordinating cross-functional teams, and delivering results in dynamic, stakeholder-rich environments.Project Management: Ability to manage complex projects involving multiple stakeholders and processes with 5 to 7 years of relevant experience.What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Ability to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workJob SkillsBusiness Case Design, Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Product Development Lifecycle, Product Development Methodology, Product Services, Results-Oriented, Waterfall ModelAdditional Job DetailsAddress:WATERPARK PLACE, 20 BAY ST:TORONTOCity:TorontoCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:PERSONAL & COMMERCIAL BANKINGJob Type:RegularPay Type:SalariedPosted Date:2025-11-28Application Deadline:2025-12-15Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com