Product Owner

Product Owner Location: Belgrade (up to 3 days per week in the office)Full-time | SaaS | B2B | Medical Education | AI-poweredIf you are interested, apply here: https://jobs.gohire.io/evermed-e3qwf9ff/product-owner-258903/?ref=aHR0cHM6Ly9hcHAuZ29oaXJlLmlvLw==The OpportunityWe’re looking for a Product Owner to help us turn great ideas into real, scalable product outcomes across our multi-tenant, white-label, Netflix-style streaming platform for medical education.This role sits at the center of the product–engineering–customer success triangle: ensuring every sprint delivers measurable value, every story is clear, and every release moves us closer to better outcomes for doctors and medical associations worldwide.You'll own the complete feedback and delivery infrastructure at Evermed—connecting user surveys, Mixpanel behavioral data, client feedback via client success managers, and sprint execution into one seamless system.You’ll also own product execution — from backlog grooming and story definition to sprint alignment and release validation — while staying grounded in the why: how each change ties to our KPIs and user impact. This role combines strategic systems thinking with hands-on execution: you'll be the operational backbone ensuring clarity, communication, and continuous improvement across the entire product lifecycle—from user insights to shipped features that measurably impact our KPIs. Who We AreEvermed is a fast-growing B2B SaaS company serving medical associations worldwide with a Netflix-style video education platform and a full engagement engine behind it.Our mission is to help doctors stay up-to-date and elevate patient care through world-class, personalized educational content.We've reached product-market fit and are scaling with long-term medical association clients. We maintain agile startup energy - lean, AI-forward, and fun to work with - but without the drama, firefighting, and roller coasters. We've built a strong architectural foundation designed for scalability and feature velocity. We're Looking For You if You...Have 5+ years of experience as a Product Owner or Product Manager in a SaaS environmentBelieve that clarity, consistency, and structure are the foundation of innovationHave hands-on experience with analytics tools (Mixpanel, Amplitude, Segment) and can set up measurement frameworksBring expertise in survey and feedback systems, integrating user research, customer success data, and behavioral analyticsHave successfully managed end-to-end product delivery — from backlog grooming and sprint planning to release validationCan translate business and user needs into clear, testable, and prioritized requirementsTie every user story and deliverable to a specific KPI or measurable user impactAre confident owning product delivery across multiple tenants and client configurationsUnderstand engineering workflows and communicate seamlessly with developers, designers, and QAKnow how to balance speed and product elegance — building scalable, long-term solutions instead of short-term fixesAre comfortable saying “not now” when priorities compete, and can explain decisions with clarity.Have documentation and process standardization expertise with measurable improvements to team efficiencyPossess strong technical writing and communication skills, producing clear, actionable documentationHave project and stakeholder management experience, working directly with founders and senior leadershipThrive in cross-functional collaboration and are motivated by driving tangible outcomesYour ResponsibilitiesOwn and maintain the product backlog across all tenants and environmentsCollect and synthesize feature requests and feedback from multiple sources:End-users (doctors): Design and own systems for surveys, NPS, and behavioral tracking (event funnels, heatmaps, drop-offs)Clients (associations): Gather insights from Sales and Client Success to reduce manual analysis time and highlight recurring needsManagement (internal): Prioritize feature requests from internal stakeholders. Transform feedback into insights — converting raw data into clear, actionable input for product and UX directionTranslate insights into roadmap initiatives, linking every feature or improvement to user and client valueLead prioritization discussions, balancing new features, improvements, and technical hardening; make decisions transparent and data-drivenCollaborate with CPO, CTO, Customer Success, and Engineering Leads to define sprint goals and expected outcomesWrite clear user stories and acceptance criteria, ensuring shared understanding and testabilityConduct refinement sessions, validate alignment before sprint kickoff, and ensure work meets business goals before releaseTrack progress and maintain visibility using Jira and ConfluenceEnsure design execution aligns with product goals — working with UI/UX to maintain clean, intuitive user experiencesPreserve product elegance — champion simplicity, scalability, and user-centered design in every releaseSupport QA and Engineering to uphold release quality and product integrityParticipate in sprint ceremonies — planning, demos, retrospectives, and roadmap sessionsCommunicate transparently: Publish bi-weekly release updates and mini-demo videos explaining what shipped, why it matters, and what’s nextMaintain a visible, up-to-date roadmap as the single source of truth for all teamsBuild and monitor key client KPIs — registrations, engagement, client revenue, and satisfaction/NPS — connecting them to retention and growth outcomesEstablish and own technical KPIs — including story points, cycle time, and deployment frequencyDesign and execute A/B tests to measure and optimize for improvements across the four core client KPIsBonus Experience (Nice to Have)Experience with multi-tenant, white-label, or streaming SaaS platformsFamiliarity with video-based education systems or content delivery platformsUnderstanding of feature flagging, custom configurations, and client-level releasesExposure to KPI dashboards, data analytics, or outcome-based prioritizationKnowledge of AI-powered personalization, recommendation engines, or learning systemsExperience in healthcare, medical education, or regulated industries Culture, Mission, FitWe’re a small team with a big global impact. There's no politics, no silos, and no place to hide — only clear decisions, a team of smart capable people, high excellence standards, continuous learning, open feedback, and a shared commitment to building something that lasts. Your work directly helps doctors stay current with medical advances - when a feature works smoothly, it contributes to better patient care.You’ll work directly with the founders who are both non-technical but deeply engaged in product, growth, and client success.If you are interested, apply here: https://jobs.gohire.io/evermed-e3qwf9ff/product-owner-258903/?ref=aHR0cHM6Ly9hcHAuZ29oaXJlLmlvLw==