Product & regulatory Operations Coordinator

BCforward is seeking a Product Operations Coordinator to work remoteStart/End Dates: 12/29/2025 - 6/28/2026Tax Work Location: Remote Project Coordinator IVJob Description:As a Product Operations Specialist, you will work on projects that will help drive growth, engagement, and quality of products. We are looking for experienced professionals with strong product sense, who can work with cross functional teams in complex, multi-platform efforts to improve experience through data analysis and storytelling, while maintaining clarity of product vision and organizational awareness.ResponsibilitiesSupport program execution strategy for multiple areas of products and the platform – includes kickstarting 0 to 1 efforts, accelerating execution, and improving quality/outcomes for product objectives via programmatic solutions.Collect and analyze product data and users from various sources to identify trends, patterns, and insights that can inform business decisions.Create reports, dashboards, and visualizations to effectively communicate findings to stakeholders and support decision-making.General program management to identify opportunities and see challenges before they arise, predict roadblocks, strengthen cross-functional relationships, and execute on plans.Proactively identify program risks, develop and execute mitigation plans, and communicate rationale and updates clearly.Minimum Qualifications:8+ years of relevant experience working in consulting, strategy, operations or equivalent program management experience or educational degree in project management, business, marketing, finance or operations - with particular focus on product operations;Effective critical thinking and experience leveraging data to anticipate and unblock problems and drive solutionsProven time-management and organizational skillsExperience working with teams to develop and improve operational systems and toolsExperience driving collaboration of cross-functional teams, coordinating effectively, and inspiring othersExperience resolving conflicts by finding win-win scenarios, identifying tradeoffs, and setting clear prioritiesExperience in controlling risk and setting prioritiesExperience communicating effectivelyAdditional Preferred ExperienceDirect experience supporting reliability initiatives, including managing and resolving flytrap regressions and data incident investigations.Demonstrated ability to manage external vendors and partners to deliver operational excellence in incident response and reliability programs.Proven skills in designing, implementing, and continuously improving complex processes for incident detection, regression management, and operational workflows.Strong analytical capabilities to identify trends, deliver insights, and drive improvements in regression and SEV management; experience with data visualization and reporting tools is a plus.Ability to synthesize incident and regression data to inform cross-functional teams and influence product or process changes.MUST HAVE SKILLSSupporting reliability initiations and data incident investigations, manage external vendors and partners to deliver operational excellence in incident response and reliability programs.Designing, implementing, and continuously improving complex processes for incident detection, regression management, and operational workflows.Stakeholder management/cross functional team experienceNice-to-have SkillsData visualization and reporting toolsProd Ops backgroundStakeholder management/cross functional team experienceNice-to-have SkillsData visualization and reporting toolsProd Ops background