Product/Service Manager

Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.Job DescriptionJob Overview:As Product and Service Manager for Salesforce Components, you will be part of the Bosch Digital Salesforce product team and take responsibility for selected products and services within the global Salesforce ecosystem.In this role you will be driving customer engagement, acquiring new clients, and ensuring the financial viability of the product. You will combine product management responsibilities — including financial ownership and compliance — with operational service management, ensuring stable, secure, and efficient operations of Salesforce ORGs in responsibility of the product team.Key Responsibilities:Product Strategy & Lifecycle Management:Define and execute the product vision and roadmap, aligning with overarching business and IT strategies.Manage the entire product lifecycle, from operations and enhancements to budgeting and vendor coordination.Financial Ownership & Compliance:Hold full financial responsibility for the product, including budgeting, cost transparency, price calculation, and charging.Ensure strict adherence to Bosch governance frameworks, including policies for Business Planning, Financial Management, and Information Security.Service & Operations Management:Establish and monitor SLAs, operational KPIs, and oversee incident/problem management processes to ensure service excellence.Collaborate with product owners, architects, and security teams to ensure seamless integration into Bosch’s IT landscape.Customer Engagement & Business Growth:Serve as the primary contact for our customers (Bosch entities), building strong relationships to understand their needs and gather requirements.Organize regular customer forums and communicate roadmap updates, feature releases, and operational improvements to all stakeholders.Identify and pursue new business opportunities, preparing and delivering compelling presentations and proposals to expand our customer base.QualificationsDegree in Business Administration, Management, Information Technology, Information Technology, or a related field.2+ years of experience in product management, service management or a related role.Excellent communication skills with a strong customer orientation.Strong skills in requirements management and stakeholder relationship management.Excellent financial comprehension with highlight on financial processes such as demand planning, price calculation, and charging.Proactive mindset, structured working style, and the ability to balance strategic and operational tasks.Understanding of cloud platforms, IT service management (ITIL), and compliance requirements.Fluency in both written and spoken English.Desired experience working with: Salesforce, Planisware, Valuemation, LeanIXAdditional informationBosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all.Work #LikeABosch:Employment Contract and a competitive salary + annual bonusHybrid work with flexible working hoursReferral Bonus ProgramCopyright costs for IT employeesGrow #LikeABosch:Complex environment of working, professional support and possibility to share knowledge and best practicesOngoing development opportunities in a multinational environmentBroad access to professional trainings (incl. language courses), conferences and webinarsLive #LikeABosch:Private medical care and life insuranceCafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)Prepaid Lunch CardNumber of benefits for families (for instance summer camps for kids)Non-working day on the 31st of December